From what I have experienced a good one blinks 3 and one that is dead will blink 5
that is what i found also.
I tried this but it didnāt work for me. On the same day EVERY SINGLE ONE of my motion and contact sensors quit working. They all have good batteries in them, tested them with a voltmeter. Wyze told me to delete them all and re add them but none of them will re-add. Whatever bridge I try to use I get the same result - I press the reset button and it flashes three times and whatever camera I try to use just keeps saying āWyze bridge is ready to connectā and it always times out even if the sensor is sitting right next to the camera. I have tried multiple times to get help from Wyze support but they just tell me there is nothing they can do because they are more than 30 days old and they donāt have any replacements for the original sensors. I am so angry I want to take all these sensors out in the driveway and run them over with my truck.
Seems to be Wyze is trying to force everyone into the new sensors and hub with the subscription monitoring service! I am FURIOUS.
Wyze isnāt trying to force anyone, they arenāt intentionally killing the v1 sensors I have many still working, I just canāt let the battery die
Every single one of mine quit working on the same day even though they all have good batteries in them. Either purposefully or due to a bug I am not able to add sensors to my account and they wonāt address the issue. The nicest thing I can say about Wyze is that they are willfully incompetent.
Mine are all dead with no solution available except the HMS. Feels like Bait & Switch. Worked great for a short time. Frustrating to see how Wyze has handled this. How many more new products will be released before they address the issues with the old products and the customers who helped them grow into the company they are today?
they need to update the hardware, there is still demand.
I canāt say ALL arenāt working. Most of them are still working.
Stump, if your sensors blink 3 times try this if you have not already. unplug the camera and remove the bridge.
Plug the camera back in and wait for it to com back online. then plug in the bridge with the camera still on. Wait for the light on the bridge to turn blue.
Then try adding a sensor back. I also found that disabling the 5g on the wireless router made it easer to add Wise devices with the cell phone.
Also try restarting the router if the wifi devices have problems connecting.
Stump, if your sensors blink 3 times try this if you have not already. unplug the camera and remove the bridge.
Plug the camera back in and wait for it to com back online. then plug in the bridge with the camera still on. Wait for the light on the bridge to turn blue.
Then try adding a sensor back. I also found that disabling the 5g on the wireless router made it easer to add Wise devices with the cell phone.
Thanks cbelect, I did try this with all six of my cameras and all three off my bridges. Iāve tried every bridge with every camera. Everything appears as it should with LEDs and whichever cameras I plug bridges into the bridge appears as an accessory for that camera. None of my previous and none of the replacement motion or contact sensors will join any bridge in any camera. It MUST be on the back end but every time I have tried to work through this with Wyzeās support they either are unable or unwilling to grasp the issue. I donāt know what to do other than keep fighting with this in my free time.
All of the sensors blink three times when I hold the reset button but the device add times out every time. I now have TWELVE motion sensors all displaying the same problem and six contact sensors. All have good batteries, I tested with meter - all reading over 3 volts.
I donāt know how to get Wyzeās attention on this - the support folks wonāt escalate, they just keep regurgitating their scripted responses about how they are sorry about my issues, sensors not under warranty, they donāt have replacements for those sensors anymore, blah blah blah.
My next step is complaints to the United States Federal Trade Commission, which I am sure will be just as effective as Wyze support but I am not going to just accept that Wyze can sell something, have a customer report a defect, and ignore that complaint and hope it goes away.
Your characterization of WYSE support is spot on. You might as well speak to a tree in your back yard.
Personally Iām through with them at any price.
I just got out of another session of support chat and it is the last time I will ever try. Iāll save everyone the pain of reading the transcript unless you all want me to post it.
Hereās the cliffās notes. Yeah we know you have had half a dozen support sessions about this and we never followed up. Your devices are now outside of warranty period so the best we can offer is $15 store credit.
I will be taking these 25 motion and contact sensors to the outdoor shooting range next time I go and use them for all they are good for - zeroing in a new rifle.
The devices are garbage, support is worse, and Wyze as a company is ethically bankrupt. I feel sorry for their investors, especially Jay-Z who just fliushed $110 million down the Wyze toilet.
I agree, this is beyond frustrating. I have had multiple sensors stop working. After contacting WYZE, their solution was for ME to purchase the v2 sensors and also told me to purchase the home monitoring service.
I find it unacceptable that their solution for poorly designed sensors is for the customers to purchase more products and services. NOPE!
I really wanted to like Wyze products. For the price, I was willing to tolerate some bugs, which I will agree that Wyze was quick to address. But I cannot support a company that will not stand behind its products.
Same here, Iāve been complaining to Wyze for half a year or more about this. I always get the same scripted answer that doesnāt address the problem or show any indication they actually want to constructively address it or show their customers even the minimum amount of basic respect. Their answer is always the same scripted nonsense about v not being supported, or they donāt have any v1 devices anymore to send replacements, or "sorry, your devices are out of warranty, you should buy v2 sensors and our subscription service.
I will never buy another Wyze device - they have shown they will just abandon products and customers. I wonāt give them another dollar. Some day I will have replaced all of their devices with stuff from a better company. But, until then, all we can do is open cases, complain here on the forums and try to get Wyze to be more responsive and responsible.
Sorry for the delay in updates on what Iāve had going on with my Wyze v1 sensors. On a whim I bought a Wyze USB bridge off Ebay and installed it one of my cameras, and was able to connect my old v1 sensors to this new bridge and one of my old bridges.
So while two of my original USB bridges exhibit normal behavior with the LEDs and voice prompts form the camera I cannot join any sensors to them, So, possibly two of my bridges went bad?
I will continue to experiment with replacement usb bridges.