I did all the troubleshooting steps and still nothing works. What is frustrating is seeing a new and improved product available on another product (HMS) that I don’t have any interest in buying. Wyze claims the new sensors are more reliable (“We are also introducing a new line of hardware that will provide the reliability needed for home security—Sense v2.”)…yet we can’t have them unless we buy the HMS. And adding fuel to the fire, more and more new products keep rolling out while this known problem has been lingering for over a year.
Wyze says their goal is “to become the most customer-centric smart home technology company,” Not feeling it on this one!
@BRITTSMALLWOOD Sorry for all the frustration. I will send your ticket number over to the Wyze Team to be escalated so they can get this issue taken care of for you. Thanks for your patience.
Aside from distance, one issue with the sensors is their being shipped with weak and dead batteries. I’d replace the battery regardless of what the (revenge of the C students) firmware reports. It worked for me. I suspect the hardware for this stuff is pretty much off the shelf. The cobble together integration is well…sometimes experimental. HTH
@StopICU33 I have to ask, is there anything that you would recommend for the rest of us with Sense v1 sensors who are having the same issue?
It really concerns me because I have a number of products made by Wyze and for the most part I love them, however, I want to work with companies who stand behind the products that they manufacture. Devices that forget their MAC address after a loss of power are simply unacceptable.
So after having these for a year and dealing with continues disconnect and going off line I found out that the ones that show offline you need to change the battery’s you need top grade battery. Amazon sells a lot of crap battery half of them are always dead so if you think the battery good because there new it’s probably not. Spend the money and read the reviews on the battery. After shopping for good battery my Wyze sense have been up and running perfectly for the last 3 month no issues at all. When a sensor goes offline then I know time to change battery’s in that sensor. Oh and if one sensor battery is dead the whole system goes offline. When you do change the battery unplug the sense bridge and plug back in all systems will go back online. Try this it 100% works for me.
I’m no longer impressed by Wyze either, but you get what you pay for
Have you tried replacing the motion detector battery (CR2450) with a couple of ‘AAA’ or ‘AA’ batteries in series? I did that for a door switch in my unheated garage where it can get as cold as -30C in the winter, and haven’t had to replace the battery in over a year.
Been going back and forth with Wyze since I submitted the ticket. Response has been slow and now onto second tech support person. Was offered the chance to submit a warranty claim form the first tech - which wasn’t what I was after. These are well beyond the warranty period. I was just hoping for a solution that worked - specifically the new sensors that are being touted on the Wyze website as part of the HMS. Just today I got notified that I can buy the v2 sensors…but not the hub…which is required!
On the battery question, I have tried many batteries (tested with my MM) but none work. All my sensors are bricked.
That’s a good solution! I ended up going with the alternative product I mentioned above, to replace my dead motion sensor. So far it’s been working great, but we’ll have to wait and see how it handles a real winter. It’s not rated for anything below freezing, but I only take that as a suggestion. They also have a variety of other sensors and devices that work with the same hub, so I may have to explore their other products. Their motion sensor takes AAA batteries, so hopefully it will handle winter much better. I may switch to lithium AAA’s. My Blink cam runs on lithium AA’s and has survived a couple extreme sub zero winters with no issues at all.
We’ll have to see how these new sensors hold up, but I sure do love having all my Alexa devices annouce when the mail arrived. Range is much better too. The only thing I lost was the ability to have a camera trigger a recording when the mailbox is opened, but there are other ways to make that still happen. They are priced a little higher than wyze, but not too bad. At least I’m keeping my smart home diversified with different brands. I feel it’s not always good to invest in only one smart home platform.
Same problem here. A few weeks ago every single one of rules stopped working that had anything to do with motion or contact sensors. I started troubleshooting by deleting and re-writing rules but that didn’t help. LEDs on my sensors and bridges indicated things were normal. I could view my cameras so they were online. Power cycled everything even though every other device on my home network was working but I knew Wyze was going to ask me to reboot my router like they always do.
I contacted wyze support and they ran me through the usual script of re-seating batteries in sensors, rebooting cameras, unplugging usb bridges from cameras, eventually support told me to try removing sensors from my account and try to re-add. Nothing works, it always times out no matter which of my three cameras with USB bridges I try. Wyze support sends me one replacement contact sensor, it also won’t connect to any of my bridges. It seem impossibly unlike to me that out of the blue all NINE of my sensors went bad. It defies the imagination. Similarly unlikely is that all six of my cameras or all three usb bridges went bad.
I’ve been going around and around with Wyze support for weeks now trying to get resolution and they just keep running me through the same script. Eventually it turns into an email support chain and they start telling me they cannot send replacement v1 sensors any more and the only solution if I want to keep trying to use Wyze sense products is buy the new kit and pay for the subscription service.
There is NO way all nine of my sensors quit working at the same time on the same day unless there was always some time bomb of a defect to them, in which case I should be REFUNDED for all of my Wyze purchases if they can’t be replaced.
@StumpChunkman Wyze has been working on new rule engine migration. Check to see if there are any application updates / and/or new firmware updates available to download… If not, it should be rolling out soon…
There were some issues occurring during the migration… but under the new rule engine, rules are looking better/stable. Still some quirks here and there… but in the right direction!
App and firmware up to date on everything. Just one day all of my contact and motion sensors stopped working. I have tried everything. Initiated half a dozen support chats with Wyze but they have no explanation. Alls sensors have good batteries, I find it entirely implausible that all nine sensors went bad on the same day, and or all six cameras and all three usb bridges have gone bad all at once. It must be some defect, most likely in software, but Wyze support is tone deaf and only has a script to follow.
At this point I just want a refund for all of my Wyze Sense equipment but stuck in this weird Wyze loop where they can’t troubleshoot the problem, they can’t send replacement devices because they abandoned the v1 Sense stuff (because it’s obviously defective) but won’t do refunds because it’s been more than 30 days since I bought into their defective products.
I certainly am not buying any v2 Sense stuff and the home monitoring subscription service when this is how they treat a customer.
If a new sensor won’t connect, the bridge is mostly likely the problem.
If the sensor flashes 5 times when putting in the pin, the sensor has lost it’s MAC address and is useless.
The sensor should only blink 3 times.
Sensor only blinks three times as expected. Have tried all three of my bridges in all six of my cameras. So either all nine of my sensors, all six of my cameras, and all three of my bridges are having problems or Wyze software is the problem. Wyze software is fare more likely than this many devices all going bad at once.
So one more thing to try, I was trying to add a new sensor and it did not connect.
So I unplugged the camera, remover the bridge, and powered up the camera.
After waiting for the camera to come back on line, I plugged in the bridge.
After the bridge lite turned blue, I was able to add a sensor.
I have 5 sensors that were known to work.
i replaced battery on 4 of them because it ran out. Now 2 of them don’t connect. batteries were changed at different times. many attempts to connect have failed, other sensors work just fine with the bridge, so its not the bridge.
When i bring the sensor close to magnet, they detect just fine, when i press the reset, they blink fine.
My guess is that this a wireless transmission issue, wonder if the antenna soldering has cracked, etc.
or some critical software information went missing that is required for connection due to battery.
I will try to inspect the hardware now.
How many times does the sensor blink when you press the reset button?
I’m not sure about the door switches, I’ll have to check, but with the motion sensors when setting up, if it blinks 3 times on reset it should be able to be setup with the bridge. If it blinks 5 times, it lost it’s MAC address and will never work again with the bridge.
I had the same issue and I found a solution that made mine work. While near my camera the I added a new sensor as if it was new. The camera said it was waiting to connect, Then I held the reset down, then inserted the new battery while holding the reset button down. Keep holding until it flashes. This brought mine back to life.
Cheers,
Edward
They also have a variety of other sensors and devices that work with the same hub, so I may have to explore their other products. Their motion sensor takes AAA batteries, so hopefully it will handle winter much better. I may switch to lithium AAA’s. My Blink cam runs on lithium AA’s and has survived a couple extreme sub zero winters with no issues at all.