Wyze Scale X not measuring biometrics anymore, only weight

My Scale X has been working perfectly for two years and all of a sudden this week it has stopped reading any body measurements, only weight. I have reset it (taken batteries out) and even tried to delete it and reload it on the app, but it’s still not working. I obviously know how to use it (dry feet, don’t get off too long etc) because it has been reading my measurements fine up until now. Please can anyone help?