Wyze Scale X not measuring biometrics anymore, only weight

My Scale X has been working perfectly for two years and all of a sudden this week it has stopped reading any body measurements, only weight. I have reset it (taken batteries out) and even tried to delete it and reload it on the app, but it’s still not working. I obviously know how to use it (dry feet, don’t get off too long etc) because it has been reading my measurements fine up until now. Please can anyone help?

My brand new Scale S just delivered today only measures my weight. No biometrics. How do I get n touch with a customer service representative to walk me thru step by step to make it work?

Yes! Mine is going all over the place the last week or so!