@themana As I’m a volunteer and not a Wyze employee, they aren’t really “my” support team. (Wyze employees are identified with Wyze Team next to their name.)
That said, if you can post the support ticket number, I can pass that along to get the word to the support group for additional coaching on this. Unfortunately, I have no way to pass it along without the ticket number.
@WyzeJasonJ Any updated information on the firmware release for others that were on the beta and are not yet on .202? I’m on 1.6.130
I do not have that info yet but it is coming soon, I don’t believe the 202 release has anything you do not have in the 130 release though, I would have to check to be sure.
Thanks for the quick reply. While I do have multi floor, I very much want spot cleaning which I don’t have
Any updates for us stranded on one of the beta builds? It has been over a month since this went out to a majority of people but your early backers and beta testers are stuck with the oldest firmware.
It’s not happening. Customer support had no clue what I was talking about. Best thing to do is arrange a Warranty return as the Beta Bricked your device.
We are working on it, there are one or two items we are still in the process of resolving then you should hear from us about updates, the goal is to get all the various beta branches merged back together for those that want or need to update.
It is going to happen but customer service has not been involved in it yet since we have not got to that point.
@WyzeJasonJ Any update for us betas?
Not yet, but I haven’t forgotten about you. I will poke at them again today for an update.
I still show as having firmware 1.6.130, but somehow spot cleaning magically appeared!
Wowzers - Mark you are a genius! I see spot cleaning as well in the beta!! Finally!
@WyzeJasonJ I am on beta 1.6.173. If the beta branches get merged would I loose my multifloor / spotclean ability since I have the 200S robot?
We were able to add the spot cleaning with a cloud change.
No, you will not lose any features in the process…
I am still stuck on beta firmware 1.6.164. Would love to see this finally get resolved.
Just checked, I do have spot clean & multilevel with ver 1.6.126.
So guess all is ok?
Any updates on an update?
I haven’t heard anything about them getting a new team trained on the repairs yet, so I think we’re still waiting on that.
Not speaking for Wyze here, but since they said part of the problem was that they trained people how to manage the repairs and then learned those people would no longer be available…I don’t know if that was due to attrition issues with a contractor or who knows exactly what it means, but it does seem like nationally, work attrition rates have started to slow down and become more stable. It’s still worse than during pre-pandemic rates, but it’s 24% lower now than in the peak turnover, so maybe that will help.
The only thing I have really heard is that they still plan to do it, but I don’t have any ETA or know more details than what Gwendolyn said in that post I quoted above. I’ll keep an eye out though because I have a Wyze Robot Vacuum that needs the update still too.