Wyze Robot Vacuum Firmware 1.6.199 and 1.6.202 Gradually Released! - 3/22/22

Loki · March 6, 2023, 1:54am

@themana As I’m a volunteer and not a Wyze employee, they aren’t really “my” support team. (Wyze employees are identified with Wyze Team next to their name.)

That said, if you can post the support ticket number, I can pass that along to get the word to the support group for additional coaching on this. Unfortunately, I have no way to pass it along without the ticket number.

MeLikeyNewProducts · March 13, 2023, 1:43pm

@WyzeJasonJ Any updated information on the firmware release for others that were on the beta and are not yet on .202? I’m on 1.6.130

WyzeJasonJ · March 13, 2023, 10:59pm

@MeLikeyNewProducts
I do not have that info yet but it is coming soon, I don’t believe the 202 release has anything you do not have in the 130 release though, I would have to check to be sure.

MeLikeyNewProducts · March 13, 2023, 11:11pm

Thanks for the quick reply. While I do have multi floor, I very much want spot cleaning which I don’t have

themana · March 28, 2023, 4:33am

Any updates for us stranded on one of the beta builds? It has been over a month since this went out to a majority of people but your early backers and beta testers are stuck with the oldest firmware.

phillbran · March 28, 2023, 11:03am

It’s not happening. Customer support had no clue what I was talking about. Best thing to do is arrange a Warranty return as the Beta Bricked your device.

WyzeJasonJ · March 28, 2023, 8:01pm

We are working on it, there are one or two items we are still in the process of resolving then you should hear from us about updates, the goal is to get all the various beta branches merged back together for those that want or need to update.

@phillbran
It is going to happen but customer service has not been involved in it yet since we have not got to that point.

MeLikeyNewProducts · April 27, 2023, 2:52am

@WyzeJasonJ Any update for us betas?

WyzeJasonJ · April 27, 2023, 3:22pm

Not yet, but I haven’t forgotten about you. I will poke at them again today for an update.

diArdi · April 27, 2023, 4:40pm

I still show as having firmware 1.6.130, but somehow spot cleaning magically appeared!

Mark

MeLikeyNewProducts · April 27, 2023, 5:15pm

Wowzers - Mark you are a genius! I see spot cleaning as well in the beta!! Finally!

JacobEleventeen · April 27, 2023, 7:42pm

@WyzeJasonJ I am on beta 1.6.173. If the beta branches get merged would I loose my multifloor / spotclean ability since I have the 200S robot?

WyzeJasonJ · April 27, 2023, 7:45pm

@diArdi @MeLikeyNewProducts
We were able to add the spot cleaning with a cloud change.

@JacobEleventeen
No, you will not lose any features in the process…

WayneM · May 13, 2023, 3:38am

I am still stuck on beta firmware 1.6.164. Would love to see this finally get resolved.

carverofchoice · May 13, 2023, 4:28am

I asked about this in the AMA this week. Here is what they said:

Wyze Community Appreciation Day - Thank You

Question Reply

“FIRMWARE QUESTION (Re:Wyze Robot Vacuum): I don’t know if the Firmware Team on here is mostly related to cameras, or for any firmware, but I’ll ask anyway. In December, Wyze updated the firmware for Robot Vacuums on the production firmware tract to get multi-floor mapping, spot cleaning, DND, and improved algorithm, etc. It would be nice to hear if there is a new ETA for the firmware merger on the Wyze Robot Vacuum for those who were on the Beta Firmware Tract. We have seen comments posted publicly stating Wyze was preparing behind the scenes for the logistical considerations related to the firmware update potentially requiring small percentage of units needing to be returned for a manual update/correction and Wyze wanted to have that ready to go as smoothly as possible. Is this firmware merger still the plan, and is there an ETA? Why does the firmware upgrade only have problems from some that were on Beta? And if that were the case, couldn’t you just do something like have all the beta firmware update to a firmware that rolls them back to a previous version, then do a second step to update to the same firmware as production? I am sure if it was possible, that’s what you would do (I am not experienced with doing firmware myself, so I am just thinking based on what SEEMS logical). I am curious and asking why it isn’t possible to just roll back to an earlier firmware that would then update successfully to the newest one?” Hi! This is Gwendolyn popping in to answer this one since I’m more involved with this process. I hate to say it, but I don’t have a specific ETA. We got almost to the finish line when we were told that the folks we had trained to help with this were no longer likely to be available. Now we’re having to completely set up a new team, do the negotiations, and train them. What’s going on is that the beta builds that some folks were kind enough to test had an issue that made changing away from the firmware currently on the vacuum have a pretty significant, though not guaranteed, brick risk. We spent a bunch of time working on methods to reduce this risk both to help with potential costs and because we know no one wants to have a high risk update. Vacuums fit an important place in people’s lives and we understand this. The firmware that was released to the public didn’t have this problem so we were able to eventually do the update with the extra features. We can’t have the beta folks do an easy change so we wanted to set up a process that would make this as painless as possible for all of you. What’s going to happen when we’re able to get the process stabilized is that we’ll send out an email explaining everything and the fact that the update will actually bring minimal benefit ,especially since we don’t currently plan further Wyze Robot Vacuum firmware updates. Generally, the beta firmware already has the features and fixes on the public firmware. But we made the promise and we intend to keep it. If folks want to do the update, they’ll be able to opt-in and we’ll be sending out the updates in batches so we can keep everything moving smoothly and quickly. Most vacuums will take the update and be okay. But some of them are expected to have trouble. For the vacuums that fail the update, you’ll be able to ship them to us. Your vacuum will be manually repaired by our team. When it’s functioning normally, we’ll send it back to you. All of this will be free of charge. We know that this has been a massive delay. And it’s admittedly pretty frustrating to have been right there about to send the email when we got the halt notice. But we haven’t given up and we’ll get this handled. We’re sorry and appreciate your patience. -u/WyzeCam

phillbran · May 13, 2023, 10:30am

Everything awful.

jtgoonen1425 · June 2, 2023, 6:39pm

What about ver 1.6.126?

jtgoonen1425 · June 2, 2023, 6:43pm

Just checked, I do have spot clean & multilevel with ver 1.6.126.

So guess all is ok?

WayneM · July 14, 2023, 11:19pm

Any updates on an update?

carverofchoice · July 14, 2023, 11:52pm

I haven’t heard anything about them getting a new team trained on the repairs yet, so I think we’re still waiting on that.

Not speaking for Wyze here, but since they said part of the problem was that they trained people how to manage the repairs and then learned those people would no longer be available…I don’t know if that was due to attrition issues with a contractor or who knows exactly what it means, but it does seem like nationally, work attrition rates have started to slow down and become more stable. It’s still worse than during pre-pandemic rates, but it’s 24% lower now than in the peak turnover, so maybe that will help.

The only thing I have really heard is that they still plan to do it, but I don’t have any ETA or know more details than what Gwendolyn said in that post I quoted above. I’ll keep an eye out though because I have a Wyze Robot Vacuum that needs the update still too.