Was there a recent update to the robot vacuum? Some days ago, I was looking at the map when all of a sudden it disappeared. The robot suddenly left the room it was cleaning to clean the entire house. It just did it again. WHAT IS GOING ON?
It is a pain to stack things off the floor to get a thorough clean. Now I have to do it because the app needs to REMAP AGAIN. It just ran out of power and the app is telling me to press NEXT to save the two rooms it just cleaned.
My feeling is that the Internet of Things (IoT) aspect of this IS the problem. It feels like instead of saving the map inside the robot, it’s sending the map onto a server and gets corrupted. If I’m wrong please tell me. Also, how can I save the map so that I can call it up again when the app decides to erase it. PLEASE.
I am just going to provide an update on my issue. I am still on 202, but I have since deleted the map, removed the device from my account, re-added it to my account, re-mapped the house, and it has been working flawlessly for months.
After update this vacuum just stops in the kitchen. Same spot everytime. Battery is on 57 percent.
Has to be a software issue. I ran a factory reset 2 days ago, re added and it ran the entire path without issue. The next day, it was back to stopping in the kitchen same spot. You cant turn it back on. It acts like its dead but once you bring it back to the base 57 percent and works fine.
Update: My previous “fix” was just temporary. It does the same thing again. I reached out to support and this was their response:
"It is not that we don’t want to help, however, we don’t have a solution for this right now. This behavior is currently being monitored so were collecting as much data as possible for our Product team to scrutinize and find a fix for patching. Rest assured that they will make every effort to identify the root cause and provide the best possible solution.
What I can do for now is I will be submitting your feedback to the team, and all the necessary information that you have provided us since the beginning. This information will definitely reach its destination.
We cannot find an immediate solution to this issue and this is out of my hands already.
Once again, we apologize for any frustration or disappointment caused by this situation. We appreciate your understanding and thank you for your continued support."
This vacuum is going right to the garbage can where it belongs.
Not my problem anymore, I have my robot to Goodwill. I am looking at other brands. Been unhappy with many of my Wyze products lately. Camera have always been good but seem buggy now.
Every internet-connected Wyze product is a piece of steaming trash. Their scale and floor lamp are okay. Cameras, vacuum, switches - I’ve had unsolvable problems with all of them.
The App is a piece of crap. It is stuck in insisting any Wi-Fi available is 5G. No matter what. They need real App developers. Not people that do not care about the customers. It is annoying to see how many complain about connectivity issues. And I came to the conclusion the App is the culprit. Get serious and fix it once and for all. Or upgrade the firmware to allow 5G connection. Will anyone hear?
Mine just started going through the entire house after I set it to just vacuum the living room. I stopped it and gave it a time out. Now I have it going through the living room again. I hope it gets it this time.
It cleaned the kitchen and just the kitchen an hour ago. Johnny 5 is alive. LOL Update: the robot is going through the entire house again after doing a third of the living room. I guess it’s better than erasing the entire map, again.
I’ve seen this happen. When it starts being weird like that, I just edit the map until it likes it again. So I can’t necessarily match rooms perfectly.
Downstairs was so bad that I got rid of all rooms (I still have no-go’s), now it splits up the area how it sees fit. Been working like that for a while now.
Spot cleaning is an alternative and I don’t think I’ve had any issue with that.
Update again - I let it sit in the corner on time out for about 6 months. Gave it a 15th chance and it worked normally for about 3 weeks. Now it comes off the dock and is lost again, wipes the map and starts over every time. I’m about ready to sledge hammer this thing into oblivion.
Forgot to mention that I’ve had luck blowing out the Lidar unit (even though it looked clean). But the symptom for me was that it was avoiding ghost objects.
Blowing it out did not seem to help me when it came to the map confusion issues.
My Wyze robot vacuum just came into my room while I’m watching TV and basically taking me back to Saturday morning cartoons and my mom’s preferred cleaning time. Seriously, I sent it to the other room. Also, the display shows it at the charging station even though it’s right in front of me. Wait is there a camera on the Wyze robot vacuum and it’s spying on me now??
I have a few tips on the robot vacuum that may help. Know that I am a volunteer on firmware 1.6.192 with no updates offered, so I don’t know about any releases beyond that. Just here for some possible tips.
No, there is no camera on any Wyze vacuum. The only vision a robot vacuum has is Lidar, a laser rangefinder that locally creates a 2D map of objects just an inch or so above the height of the vacuum. So a box is just a 2D avoidance square to the vacuum.
The maps and vacuum progress are kept in the cloud so you can receive it from anywhere. That’s a Wyze staple. So unfortunately, that means you do need Internet to track its progress.
That’s harder, but there are more sensors than just LIDAR. There are cliff sensors under the robot that can be confused by dark carpet, I think. I don’t have that issue, as I have light carpet.
I know that one because I complained about it. In my version of the firmware, if it tried docking 3 times and didn’t succeed, it would erase the map and start anew. Wow, not cool! After I realized that, I’d watch the docking and help it if it had problems. But I also grew to realize that was trouble docking on a carpet. So moving the vacuum to a hard surface or spending $5 on this pad fixed things for most folks. After that, much more likely to dock the first time on carpets!
I’ve done testing to see how the robot navigates depending on which sensor was triggered. I thought maybe the bump sensor was false triggering, but waving my hard in front of the robot without touching it generated the same pattern on the map. Blew out of the lidar unit and it stopped avoiding things that weren’t there.
IIRC it was only happening during the perimeter sweep.
