@billjust
I am a temporary Wyze employee, I am normally a moderator here but was hired to cover for Gwendolyn who is the Wyze employee that mainly covers the forum. So I do not know the answers about what is required prior to a recall and things of that nature. I can say they are aware of this issue happening to the CFH plugs, these are the newer ones that the model number ends in ‘CFH’. They do believe this issue is fixed and I have been working on having people verify and trying to get logs if the issue is still happening. If you are having this issue can you completely delete the plug from the app then set it up like new again. Next make sure the firmware is up to date (as of this post 1.2.0.176) If it drops offline again please submit a log from the app (go into the plug that is offline, settings, Wyze support, submit a log) and post the log number here and I can get it to the team.
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