Wyze Outage and Investigation of Security Issue

These AWS issues are NOT happening with my other brand cameras every month damn near… Just Wyze only, so again I say it’s Wyze’s Fault.

Wyze chooses whom they do business with for cloud services, maybe they go with the lowball providers :thinking:

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It seems that I am getting security patches from Apple for iPad, iPhone, etc. every 2 to 4 weeks over the past several months. It used to be every 3-5 months…

I only have Nest cams and Wyze. Nest hardly ever updates any functionality on their cams so … I have had Nest cam problems over the years … and the cost considerabaly more …

Anyway, I hope everything is back up for everyone soon.

I was lucky, I guess, and my cameras never did go down.

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This is very disturbing and I’m having horrible anxiety about all of this right now. Literally shaking and mortified about what someone could have gotten a glimpse of. I have them all over my house to monitor my dog and cats while I’m gone. Never thought being seen walking naked to my washer and dryer to get some clean clothes could ever be a thing. I am truly mortified.

Edit; also my cameras never went down but I did hear a lot of clicking noise from one of them early this morning. Also haven’t been logged out of the wyze app. Concerning after they said everyone was forced out…

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Put all your indoor cams on a Smart Plug, have them off when home…
Don’t Use Wyze Smart Plugs though…

I have a couple of cams setup to automatically turn OFF when my Alarm System is OFF and turn ON when I set my Alarm System to “Armed Away”

  • The Alarm and Smartplugs are not Wyze devices :grin:

Edit: None of my Wyze Apps on Android got logged out in this incident as yours did?

I disagree with wyze going down alot lately… It’s been a while since something like this has happened… Wyze has been pretty reliable for me… Definitely hasn’t been going down monthly…

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well then you haven’t been paying attention :rofl: 1 month ago:

Then a month before that:

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My cameras or app never went down either time so maybe that’s why I never remembered those issues… It does say some people in the responses from wyze… And I definitely would have known if I had an issue then… I check my cameras daily… Wyze has been pretty reliable for me…

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My recommendation is to never, ever have a cheap IOT cloud camera pointed anywhere that you might have “sensitive” things happening.

That is something for a local hardwired camera/NVR setup, and if you want remote viewing capabilities, make sure you layer plenty of security on that external connection. Heck even then, I wouldn’t have one in the bedroom, facing the bathroom, anywhere you might be in a “compromised” state.

Even if you disable the cameras when home, that is nowhere near a guarantee that someone can’t turn them back on should there be a breach.

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Do you know that Wyze cameras that are “turned off” are not really off? You have to unplug.

Yes, I know that, that’s why I said that it is not sufficient.

Putting them on smart outlets linked to a security system, or GPS ringfence, or even a shortcut on your phone isn’t something most people are going to do. Even then, you forget once to power them off when home, or the rule to turn them off doesn’t trigger, who knows if that is when someone may be watching.

Even the privacy mode on the pan cams is sort of a joke, who is going to be watching it constantly to make sure it didn’t come out of that mode (either from a glitch or from someone accessing it)?

Wyze has officially lost my business. Never again will this company get a dollar from me. Id give them -5 stars on the APP store if I could. I suggest everyone go give them the rating they deserve. Joke of a company.

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How much longer is this going to take? This is over 24 hours now. I understand things happen, but i think what really irritated me about this outage is I received no email letting me know there was a wyze outage at all yesterday. I kept thinking we were just having camera connection problems on our end. I literally messed around with my app and cameras yesterday morning for at least 2 hours before realizing it was a Wyze problem company wide. Very disappointed that there was not some kind of information sent out to all customers as soon as it was realized. I also pay for a service that now i have not been able to access for over 24 hours!! Where is another update on the situation? An actual timeline of when the customers can expect things to go back to normal and be able to actual use the cameras again?!?!?

I’m having trouble logging in on the iPad app. It’s giving some captcha error and doesn’t get pass the log in screen. Anyone else has this issue after the outage?

Camera came back online yesterday late morning but went back down overnight and is still down today.

Dear @WyzeDave, greatly appreciate your candor. Outages happen, hack security breaches happen. That’s just the way of life in the internet age. Totally understandable.

What I don’t understand, and I bet it’s the same sentiment with each and every Wyze customer, is why weren’t we informed about it?

You have the means and the technology. If you can send me sales and marketing pop-ups few times a day as well as emails at least once a week, I’m sure you can find a way to inform us when crap like this happens.

To be honest, you did send a pop-up in the app that there is an issue, but that was hours after my cameras came back on-line. What’s the point?

I have a vacation property out in the Canadian wilderness that I monitor with your cameras. Whenever there is any type of power outage, the utility company sends me a text message, letting me know that they are aware of the issue and that a crew has been dispatched. If they can do it, why can’t Wyze?

My neighbour at the cottage was so impressed with my camera setup, that he asked me to help him set up his system, I recommended that he gets Wyze V3’s. Last night, I called him and told him to hold on to buying V3’s. I am going to research different brand of cameras for him, as I’ve lost faith in your company.

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@WyzeDave It’s now 8:35 am CST. Approximately 32 hours since all my devices went down. Still not able to connect any of them. All my cams are v3. Three of them are v3 pans. None of the plugs will connect or even the scale. Why do I think nothing will be done with this over the weekend? My guess is you won’t even give an update over the weekend.

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Dave, Thank you very much for hearing those of us that reported this issue. It truly was alarming, though as you said the images were only thumbnails, which is much more reassuring. Thank you for being transparent in your initial findings and actions also. Praying for your team as you continue your investigation. Question: will you be reaching out to only those whose thumbnail images were shared or to both those who were shared as well as those who received the images with regard to the full report? I have had some confusion in email responses from your team regarding this.
Truly appreciate your extra security with the taking down events while building the extra security layer! That spoke volumes to the feeling that i had been heard when calling in my issue.
Thank you and again prayers for your team!

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Great feedback! I encourage you to give Wyze another chance after giving them such good feedback! I really do think they work hardest of all of the options out there for us. I think feedback like yours continue to build them and make them better.

I had the same indicator which also led me down the rabbit hole of what the heck is going on!

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Is there a current update? I would like to actually use my alarm.

Thank you,
Sara