Been there, done that, but happy to try again.
Tried the whole procedure 2x more times. No change.
Currently, when you lock the deadbolt, is the knob at vertical or horizontal position?
Just to confirm, you are using the orange adapter?
Currently, when you lock the deadbolt, is the knob at a vertical or horizontal position, or is it slanted?
Vertical.
Procedure done 2x more, calibrated multiple times.
As far as I can tell there is no orientation where you do not have to overcome the resistance of the motor when manually locking or unlocking this lock.
Can you change the knob orientation to horizontal when you lock the deadbolt?
The interior knob is slanted when locked. It rotates from about 11 oâclock (when locked) clockwise to about 4 oâclock (when unlocked). This amount of rotation (10 oâclock to 4 oâclock) is well over 90 degrees.
Yes, I am using the orange adapter with a flat tailpiece.
If the motor is only designed to spin freely over 90 degrees of rotation, yet the interior knob must be turned more than 90 degrees to fully extend or retract the bolt, then one would expect to encounter resistance near the end of the needed rotation. This is exactly what I experience.
As I said earlier, the interior handle issue I can live with. I simply turn the interior handle a bit harder against the resistance to complete the bolt movement and all is well.
My main concern is why (intermittently) the exterior key cannot complete the turn, because when that happens, Iâm encountering MUCH more than a LITTLE resistance. (As Onslow described so well in his earlier post about using the key) I find it impossible to turn the key against the competing force whenever this happens, which renders the key useless.
Behavior is the same.
Now 2 days since last forum response. No response to support ticket from 6-7 days ago.
I canât have this thing becoming a part-time job.
@Onslow, what is your support ticket number?
Hello @billbremer1,
When the deadbolt is locked, is the metal rod/cam slanted, horizontal/vertical?
Because if it is slanted, you should be using the blue adapter. If the metal rod is horizontal/vertical when the deadbolt is locked, you should use the orange adapter.
Hello @bookooc,
There definitely shouldnât be any resistance when you use the key.
Can you send me a picture of your metal rod with the adapter on it? I want to get to the bottom of this issue. You can PM me the picture if you want some privacy.
Hello @Onslow,
I have seen issue with the green adapter (D-shape) not able to grab the metal rod tightly so there is a bit of play. When you take off the Wyze lock, can you see if there is a bit of play when you try to turn the green adapter?
The metal rod/cam (tailpiece), that extends from the back of the lock cylinder and passes through the deadbolt throw to engage with the orange adapter, is a flat piece of metal. This tailpiece is exactly horizontal when the bolt is full retracted (unlocked). If you manually rotate this metal tailpiece 90 degrees to the straight up vertical position, the bolt extends about halfway (but not fully) out. If you continue to rotate the tailpiece another 15 or 20 degrees in the same direction, the bolt then fully extends to its proper (locked) position.
As Iâve said before, if the motor assembly will only allow 90 degrees of free rotation but the bolt requires 100 to 115 degrees of rotation to operate, then a person turning the interior knob beyond 90 degrees will feel motor resistance. This is what I experience. Itâs annoying but I can live with it.
Please understand that when I use the app or keypad to lock or unlock the door, the motor rotates the shaft and the interior knob the full 115 degrees, thus fully and properly extending and retracting the deadbolt. The motor does this reliably every time.
The problem for me is the intermittent inability to use the key to lock or unlock the door as I described in an earlier post.
@JonathanF Please clarify: If my homeâs connection to the internet fails, the only way to unlock the door from the outside is with the key, is this correct?
569962
@billbremer1, If your home connection (internet) is down, you can still connect to Wyze Lock through bluetooth directly. Bluetooth connection connects your smartphone to the Wyze Lock directly.
I got a Wyze lock a couple of days ago and initially had a similar issue after the installation. It turned out that it was an installation problem for me. In my case, the problem was gone if I made sure to keep the knob at the end of the free 90 degree motion when mounting the unit on the door. My Wyze lock works perfectly since then. It may not be the device issue but it just could be your installation issue, because this point was not clear in the installation manual. Hope this information helps for those who are experiencing the same isssue. FYI, I use the green adapter with a fair amount of a gap, but it works just fine. Thank you,
@JonathanF, I suggest you update the manual. Originally, I keep the knob at the vertical position, but it was not the end of the 90 degree free motion. It caused the problem as many other stated.
Had the same problem as Bookooc. The motor would get stuck when you use the app and would lock me out even manually opening with key. It wonât unlock. I have to give it some force, turning the key and the motor eventually unlocked. I tried the suggestions on this board but nothing works. I change the batteries with Duracell and now works fine. Prior to changing with Duracell batteries, it was showing 70% left, but I was using a generic brand.