Every operation such as closing, locking, unlocking, etc., shows up on the app (for both iOS and Android platforms) THREE TIMES for the same event! Tech support (Chat) was completely clueless and useless!
Does any user out there have any ideas on how to fix the issue or suggestions? Thanks!
By the way, the issue described above occured at the first use (brand new installation) of a “new” Wyze Lock and never went away. The firmware is up to date for the device (for both the gateway unit and the damn lock unit). Is this a defect unit?
I am glad I am not losing my mind and others are experiencing the same issue. I am unsure how many days I have had duplicate entries but I would estimate about 5 days now. I sometimes get 2 and have had 3. I tried deleting the door lock and then went through the process of adding it again. I deleted the app from both my Android and iPhone and reinstalled it and I am still getting duplicate entries.
Hopefully there will be an update that will fix this annoying qlitch.
No. You didn’t lose your mind. Wyze Tech support (chat mode) led me through a bunch of steps that turned out to be a complete waste of time! That agent apparently just followed the standard script and didn’t have a foggiest idea how to “fix” the problem.
Good to know it’s not an isolated “incident”, but it’s rather a software bug. That makes you wonder if they actually tested the new release before they pushed it out or they’ve gone cheap on software development crew.
“Quality, oh quality! Where has quality gone to?!”
For the most part, I have been pleased with the door lock I have had for 2 years and over 9 months. I can live with the double entries for now. I have 7 Wyze products and all have been reliable and reasonably priced.
@raygreen3 I concur, I’ve had mine for over a year, and have many other Wyze products and have been happy with all of them. Double entries are an annoyance at worst but they don’t affect the usage of the Lock. I almost never look at the lock entries log, I wouldn’t have known about this issue if it wasn’t for the forum.
@YZNOT there hasn’t been a FW update for the Wyze Lock since August of 2020, so this must have been a hidden bug that only showed up with time
Noticed the same as people above with duplicate entries, however I am also having the lock extend the deadbolt while the door is open (and it acknowledges it is in open status when I opened the app!) and it has caused my wife and I to try and close the door while leaving and the bolt slamming into the door frame and causing damage.
Lock locks uncommanded and there are no auto lock features turned on.
Door position has been calibrated several times. The lock reports the door is open and then locks the door as shown in my posted image. Door open, lock locked.
I sent logs to support and they are sending me a new lock under warranty. Hopefully this lasts longer than 6 months.
