Wyze Lock Firmware 2.1.16.0 Released - 4/20/20

Wyze News
61

Did you sign up for the calibration loss test firmware?

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@JonathanF … I just saw that the test firmware is available. Question, have you determined or at leas have any idea what causes the calibration problem? I ask because my early access lock never had the problem until recently. From the time I installed the lock on January 10th until maybe 2 weeks ago, I haven’t had the recalibrate message a single time. However, all of a sudden, I’ve gotten the message and had to recalibrate 3 times in the past couple weeks.
The only change I can think of that may be a factor is the past couple weeks is the first since the install that my area has reached temperatures in the 90’s. It was below freezing when I installed it and only got to the upper 80’s until recently. Could the heat and/or humidity be a factor? I realize the lock is on the inside of the door, but the sun directly hits that door a good part of the day.

Also, would the test firmware be good to try in my case since I only recently developed the issue?

Thanks!

63

Hey @JonathanF :slight_smile: - I do not recall signing up for any additional features. I did install the beta version of the Wyze app to address some cam issues, but nothing beyond that…

The lock I’m noticing this on was a replacement lock - the initial one I had seemed to have a hall effect/sensor issue and it was replaced. That’s about all that is different to my knowledge.

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Hello @ElectroStrong,

Can you Private message me your Wyze Account email? I want to investigate why the test firmware was pushed to your Wyze Lock.

Thank you.

65

Hello @raym64,

We optimized the calibration logic for the new test firmware so if you are receiving calibration loss issue, the test firmware should help your case.

Here is the link to sign up:
https://airtable.com/shrcjf19NdQdPprp6

66

Done - thank you again for looking into this!

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As always @UserCustomerGwen, you do a phenomenal job - thank you again for your help!

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My pleasure! Always happy to lend a hand. :slight_smile:

69

No. The battery changed didn’t cause new firmware to come down. Still on 2.1.11.

70

I’ll snag Jonathan. Thanks for letting me know!

71

Hello,

Can you PM me your Lock S/N? You can find it in the device info page in lock settings.

Your lock firmware is on 2.1.11.0?

Also, what Wyze app version are you using?

72

I upgraded to 2.1.22.0 also. Was on 2.1.16.0. I had to delete my lock and readd or it kept saying I had to be near my lock. I still don’t have Trash mode… how can I get that ? cj

73

As a quick check, what app version are you using?

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2.12.25 ios. was on testflight so i dloaded

75

Just got a request to upgrade my lock to the newest version. It requires me to be next to the lock and since I am not home will do it later.
Thanks

76

I kept getting the same “you have to be near the lock” error when trying to upgrade the firmware also, even holding the phone right against the lock. However, I kept trying over and over and for some reason, it upgraded after something like the 5th or 6th try.

77

Thanks, folks! I’ll tag @JonathanF in here.

78

Trash mode is in the Auto-Lock tab. You have to have Door Position and Auto-Lock turned on to use Trash mode.

@vtester @raym64
Yes for the bluetooth connection. Please wait for 5~10 seconds for the bluetooth to connection before clicking update. We will improve our messaging next time.

79

i found it. thanks. what does door position do? i wasn’t aware of that setting

80

My lock just got the firmware notice and I am unable to install it ; keeps saying my phone needs to be near the lock when I am standing directly in front of it. I deleted the cache and restarted my phone to no avail. Any ideas ?
thanks ~