I purchased a second wyze lock for my home. I have a lock and gateway setup already, the new lock is less than 10 feet away from the existing gateway. I make it all the way through the setup prompts, but after pressing the button on the lock and hearing it beep, then with the green light flashing as directed, I cannot click “next” to continue setup to pair to the gateway.
I have tried three devices - two phones and one tablet - with no success. I can tap “next” endlessly and it simply stays on that screen.
I tried connecting the included additional gateway just for the heck of it and had the same results with it. Once in pairing mode, I cannot get the gateway to connect and I am stuck at the “next” prompt in the app.
As far as I can tell, the app is up to date, the firmware is up to date and the wifi is working fine. What can I do from here?