So recently I noticed my Gateway was offline, and I had to redo the wi-fi setup. Now my Gateway is back online. However, my actual lock in the Wyze app still shows the crossed-out-cloud icon, and I can only access it if I’m close by and on Bluetooth. Good batteries, recently replaced.
My Gateway is only like 6 feet away, line of sight, like it’s always been, Used to work fine in the past. But for some reason, refuses now. Tried poking around in the help files but nothing applicable. Anyone encounter this? I’m going to contact support too, but from what I hear lately that might be a dead end. So posting here too to see if anyone had the same issue.
EDIT: Just wanted to add, I also did the calibration on the lock again while bluetooth connected, just to see if that helps. It didn’t. I’m able to connect to the gateway while away, and it shows that my lock is connected to it, but when I try to connect to the lock itself, no dice. Again, works fine when I’m next to it, on bluetooth.