Have set up my lockbot several times. It will let me setup myself but times out saying bluetooth disconnect if I try to add other users. The ONLY way around this is to totally delete the device and Re-Install. Eventually I’ll get one that lets me add some others. But if a day or two go by, Back to not being able to add others, add additional fingerprints to myself, calibrate, etc. The lock will lock and unlock but you can’t do ANYTHING else unless you totally delete it and re-install/setup. It just keeps timing out saying bluetooth disconect yet I can still lock and unlock the lock from the app. This constant communication failure is a pain. It is obviously software related because it is NOT loosing bluetooth. I am running currant version of both the app and the lockbolt firmware. Is anyone else having this issue?
I’m having the same issues. I just installed the Wyze Lock Bolt, and the bluetooth connection is so flaky it’s essentially unusable. I’m really frustrated and disappointed in this product.
5 months and not a peep??!!!
There is NO WAY we can be the only two having this issue! No updates have fixed this.
I’m having the same exact problem has been causing that issues since I got the thing. Set it up twice now also [cannot seem to find My Lock] while setting up [**Routines IN APP] Other than that keycode works well
Update***
After 5 months. Many chats, form posts, logs being sent… Turns out the lock was not salvageable. Was sent a replacement and it works perfectly!! Setup was easy. was able to add other family members on later days without an issue. been working great too.
Never got help with this, but it worked well even with constant drop outs. Then it didn’t. The whole keypad died. I could occasionally make it work with the app, but otherwise, the keypad was dead. Customer service has been a nightmare. Dropped phone calls, hours on hold (to be dropped as soon as it reaches the hour mark). Chat bots who turn into agents who turn into dropped chats.
We have several Wyze products.
Never again.