I have two Wyze locks that I just replaced the batteries in, but they don’t update in the app. I can’t Calibrate them because it keeps telling me that my battery level is too low, but they are brand new batteries I put in. Help!

Are you using rechargeable batteries? Or maybe really generic ones that are cell batteries wrapped up in a AA shape (some generic batteries actually do this). When I use rechargeable batteries it starts at like 5% battery life.

I have same problem. Replaced with brand new Costco Kirkland Signature Alkaline AAs, best by March 2031. I don’t think it is a problem with the batteries. I tried deleting the device and reinstalled. The low battery persisted and calibration failed.

Update. I deleted the lock and the gateway from the app again. I removed the batteries from the lock and had it sit unpowered overnight. The next day I re-installed everything and so far it is working. Battery now shows at 99%.

This is now happening to my Wyze lock as well. My lock was at 19% using Duracell - CopperTop AA Alkaline Batteries and wouldn’t calibrate until they were replaced. I replaced them with another set, and they showed 7%. I went out and bought a brand new set of the same (non-rechareagble) and now th…

My Experiment of installing a set of Tenavolts 1.5 V AA Lithium Rechargeable Batteries is still underway. They are still at 94%, installed on Aug 14. I’m guessing I’ll go from 94% to 0% (or whatever is considered dead by the Wyze Lock) in the blink of an eye. But I’m ok with that, if I can get m…

I reported this bug in the current fix it Friday event [image] Fix-It Friday 10/7/2022 Wyze News Multiple reports of the Original Door Lock not updating battery level nor allowing calibration A couple examples can be found in the following thread:

Any update on this? Encountered it last night after changing batteries and battery level still hasn’t updated after 12 hours.

@Coxjc I had the same thing happen with mine when I changed the batteries. I cleared the app cache after a day ish of waiting for the battery level to update and that fixed the issue. After clearing the cache the battery level showed as 100% and it has slowly dropped from there in the last 2 month…

No official announcement (those are reserved for the highest-voted issue), but I do know that the community manager reads and looks into each submission, including this one, and passes on the relevant info to the appropriate teams to look into it. I am actually about to test this again. My batteries…

Wyze Lock battery level doesn't update when batteries changed

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carverofchoice October 8, 2022, 1:37am 7

I reported this bug in the current fix it Friday event

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Wyze Lock battery level doesn't update when batteries changed

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