Wyze headphones

I know, awesome!

Got mine today…I just press 1 to power off…

Yeah, mine is defective. Fortunately I finally got a hold of support and they will likely send out a new headset.

Defective? In what way?

I just received my headphones on Dec 10 th
Used them for a few days and the charging port on the headphones melted while charging. I notified customer support requesting a return and I am being hassled. Anyone having problems with customer support,

I have the same issue with mine. First I was having an issue getting them to power on after shut off, now this. I have found that the best way to get them to shut down is to plug them into a charging source. This will shut them off.