The GoWork arrived this afternoon. Was only able to take one 30 minute call and no crash and worked great. Cushions not as nice as Wyze headphones but will see using it more tomorrow. But heck if it doesn’t crash in a middle of a call I’ll take it.
I’m seeing what to do next with my Wyze headphones. May do what others do and use for cutting the grass. Sad but Wyze has totally missed the mark.
I did on last time reach out to Wyze support. A joke. Below is what they asked me to do.
Does it disconnects on our app? If it is;
Check your Bluetooth connection.
Wyze Headphones use a Bluetooth connection only , not WiFi. If you’re having connection issues, follow these steps:
Move the Wyze Headphones close (within 30 feet) to your mobile device.
Force close the Wyze app, then reopen it.
Turn off your Bluetooth connection, then turn it back on.
Navigate to the Wyze Headphones screen in the app and wait for it to sync.
We all know about Wyze suggestions. They are a joke. We all know they are Bluetooth, which is a given for Headphones, not Wifi.
I have a sound clip above someplace I also gave them of exactly what it is doing. It’s been a couple of months and still no fix in site.
I can no longer recommend them to anyone. In fact, avoid at all costs. I do think it has something to do with being linked to 2 devices, which it supposedly is supposed to be able to do. Like linked to my iPhone and iPad and it works with either so I don’t have to link to Bluetooth to each device back and forth over and over again.
Hey, I used them yesterday in cutting the grass. Unlike my AirPod Pro’s which work great, I don’t have to worry about the Wyze Headphones falling off and getting lost in the lawn. They work pretty well to cut down on the noise of the lawnmower. But that’s all they’re used for currently. So once a week for 30 or so minutes.
What I found laughable is WYZE sending me an e-mail to buy another one at a bit of a discount. I had to laugh at that one and deleted the email. Why would I buy a second one? They won’t even fix it what I have.
Like everyone else, I’ve been disheartened about the periodic re-boots of these otherwise excellent phones.
But I have an interesting observation. Being unhappy about the phones, I stopped using them for a few weeks. Before that, I had disconnected them from my iPhone and left them set up only for the iPad. Then about 2 weeks ago, I decided to try them with the iPad in a Webex conference. They worked fine for the whole event, about 1-1/2 hours. Since then, I have used them 3 or 4 times, sometimes less than 1/2 hour, sometimes more than an hour, always without the annoying re-boot.
My theory is that when the phones are set up for 2 different devices, at some point, the software checks to see whether the phones are disconnected from a source so it can power them off to save battery. When there are 2 devices to which the phones are paired, there is some defect in the logic for checking that causes the phones to see that one device is disconnected, think it means no device is connected, and then powers them off. Then, the routine that looks to see if a new device has been connected sees that there is a device requesting connection (that shouldn’t have been disconnected in the first place) and starts up the new connection (re-connection). The hypothesis, then, is that the check for disconnected devices is faulty. I suppose it doesn’t matter, because according to support, the engineering department at Wyze never checks these customer community posts to see what’s going on.
Well, I guess I’ll keep using the phones as I have been. But I am only marginally happier than I was before, because they still don’t live up to their advertised performance.
Greg
You’re absolutely right the only time I have undesirable results is using the headset on both my PC and my phone. It was really cool to be able to pickup a phone call while jamming out on my work PC but like everyone else it’s too unreliable. Best for everyone to lower expectations and use only for one device. Although I see comments about more grass and still dropping the connection. I highly doubt that person had two devices connected?!
I have to compliment gpwidin for coming up with a very plausible explanation. Unfortunately, I have the same problem and the only device I have ever used with my Wyze headphones is my iPhone, so the headphones have never been connected to two devices.
After I joined the Beta testing group and loaded the latest Beta headphone software, I initially thought it solved my problem because it ran for about 1-1/2 hours without incident. The next day, it again worked perfectly for an hour or so. However, my celebration was cut short when the same “20-minute reboot” problem reappeared the next couple of times I used the headphones. Wyze seems uninterested in solving the problem, so I took the plunge and bought the AirPods Pro. As with other Apple products, they work flawlessly with some very cool features. My Wyze headphones are now sitting on the shelf and have the distinction of being the only Wyze product that I would never recommend to anyone. The rebooting is just too annoying and Wyze has demonstrated that they just don’t care.
I was once again mowing my lawns. I had turned off Bluetooth on my ipad, so it would only connect to my iPhone. I believe it went longer than around 20 minutes. I don’t recall it crashing. I was like Ummmmm. So later that day I turned off Bluetooth on my iPhone and iPad just to make sure the only thing it could connect to was my Desktop Windows Computer. It was back to crashing once again.
It’s been months with no new firmware update or FIX. They keep on throwing out new products while not fixing what they have.
I also seem to now have an issue with the lights for the Camera V3. They won’t turn off at all. They are on non-stop. I tried to turn them off in the app and it won’t do it. I ended up unplugging the lights. Wyze seems to have some quality issues going on with a number of their products. I’ve stopped buying anything from them at this point. They seem to be too busy pushing out more garbage without fixing what they already have out and selling.
Wyze seems to be going downhill in front of my eyes. What is going on with this company?
Get the current headphones working first. Pretty sad how Wyze is starting to act like a Dot Com company trying to have products in every market instead of stabilizing existing products.
Well, it looks like they didn’t fix the issue. It says fixed a bug causing them to crash during calls. Well every single one of many, many of my crashes had nothing to do with a single call. I guess I’m going to find out when I get home.
Well, I’m home now trying it out and NOPE!!! CRASH!!! All I’m doing to using them as I watch a video on my Windows 10 Desktop. ZERO Calls and still crashing. So NO, they haven’t fixed the issue. This is the new Beta version I installed. So the headphones are still pretty much worthless. That sucks!!!
7:04 Crash
7:23 Crash
7:42 Crash
8:07 Crash
At that point I turned them off. All I’m doing is streaming YouTube on my Windows 10 Desktop.
Yeah - after buying a whole range of Wyze products, I won’t buy another of their products until they fix the headphones…or even acknowledge that there is a problem that they are actively working to fix. They used to care about their customers. Perhaps they are just trying to build the company into something that Amazon wants to acquire, just like Eero (although Eero WiFi routers worked great both before and after the Amazon acquisition).
I have no idea why it’s not being addressed. This is my second pair in fact. They sent me a second pair early on when these came out as they were doing it back then when they launched. I got the second pair and the exact same problem. I send the first pair back to them. To this day with this second pair, it’s still doing it. I’m sure you can find my sound clip above. I sent that to them also. After months, their fix is for a crashing on Phone calls I guess. Yet all my crashes had nothing, ever to do with phone calls.
Wyze keeps pushing more new stuff out, I’ve stopped buying from them. I have these headphones I really own use now when mowing my lawn. I’d use my AirPod pro’s which work great and also have ANC, but they’re so small and tend to fall out at times. I don’t want to lose one in the grass or start digging around for them. I don’t have that issue with the Wyze headphones. Nice and large. So I use them to cut back the drone of the lawnmower quite a bit. Play some music or hear something on YouTube. I only have to deal with 1 or 2 crashes when I’m mowing my lawn before I’m done. Then they get turned off and not used for another week. They are reduced to lawnmower headphones.
Will they ever be fixed? Who knows, but I no longer recommend them to anyone. A number of people are going to be disappointed when this update comes out to everyone, once out of Beta. Nope, still crashing!!!
I have a bunch of Wyze Products also. I’m not ordering anything else at this time. I was interested in their new Light, the one on the stand. I would have ordered it, but I refused to do it. I’m sure not going to get their new Ear Buds. Not that I really need those. This Saturday or Sunday, I’ll be putting on the Wyze headphones once again to mow my lawns.
I’m actually using the charging cable for the Wyze headphones for a new Unifi Cloud Key Gen 2, as I needed the type C connector to power it up. It’s the only one I have currently. It’s not like I need it much to charge the Headphones up. They’re not being used much to drain the battery. So I found a use for the Charging cable. So at least something positive has come out of it. You can also look at it as an expensive cable. Win-Lose? But hey, the cable is being used 24 hours a day for the last couple of days. So at least the charging cable is good. It’s a full USB Type C cable. Not one that only works for charging. So there is something positive.
Did you miss the part where the Beta doesn’t fix the crashing issue. Well, supposedly it does IF it crashes when you get a phone call. That’s it!!!
I’m using the Beta and it didn’t fix anything for me. In fact, I was using it last night on my Windows 10 Desktop, and I turned OFF Bluetooth on both my iPhone and iPad. These are the only 3 things I’ve ever used the Headphones on. So that left ONLY my Windows 10 Desktop to connect to them. A Single connection, and guess what, CRASH, CRASH, CRASH, CRASH, CRASH, CRASH. Around the 20 minute mark. I was writing down the times right after they crashed from my watch. Those times are written down at home, which I can’t see right this minute.
1 device or 2 connected devices. It sure doesn’t seem to matter to me. Using them are so, so, so annoying. They crash, boot up, and then it takes a little bit before they connect back up to my computer. So I have to pause that and go back some that I couldn’t hear. Wait for them to connect, and then I can start playing the video once again.
No need to be in rush for the Beta as it’s not going to fix your crashing. It just fixes crashing during a phone call which had NEVER been an issue. All my crashes and not a single phone call. Supposedly the Beta would be released to all in a week. So it should be out for everyone sometime this week. Not that it matters. To me, it’s as worthless as these headphones. Headphones they seem to be in no rush to actually FIX. They’re to busy rushing out a bunch of other stuff.
I’m here pretty late, but I have experienced this problem on 7 (yes, SEVEN) different sets of headphones and it has gotten so bad that now they won’t even play sound unless they’re connected to my iphone.
I used to pair them with my tv, computer, apple tv, or any other device I could use them on because I enjoy the sound cancelling, but the rebooting or just plain not working has gotten to the point where I will not buy any more wyze products until they fix this problem. I usually preorder every item and I want so bad for Wyze to succeed, but this is just out of hand.
Has anyone thought that the issue could be the device you’re connecting to ie old outdated devices with old versions of Bluetooth? Updating Bluetooth drivers on your PC/MAC etc. I admit initially connecting to two phones and a PC gave undesirable results but I’ve scaled it down to one phone and my PC. I also upgraded from the Pixel 4a to Samsung S21 and had had a better time. I can do calls with better quality on my laptop vs my old PC with a Bluetooth dongle getting static or people complaining my voice is low. Another successful session is with my new Samsung S21 and laptop little to no issues. Granted I’m not on a conference call past 30min to an hour but I’ll keep testing.
I’d try using one Bluetooth device if you’re really struggling and consider the age of the device and/or driver to determine headphones vs other variables.
[Mod Edit] Tell me, why should the Headphones CRASH because of some old Bluetooth device?
My Second Generation iPad Pro 12.9" is not old. my iPhone XS is not old. My Bluetooth device installed on my PC is not old. [Mod Edit] Tell me, why do my Air Pod’s and Air Pod Pros have ZERO issues with these 3 devices? Not a single crash!!! [Mod Edit]
As I’ve stated, My Headphones were linked to 3 devices, 2 of them with the Bluetooth turned completely OFF, so 1 device only and it’s still crashing!!! I’m on ZERO calls and getting crashing approx every 20 minutes.
Yes you should expect a poor experience when using old versions of technology it’s a given. Granted you have newer equipment but to expect things to work like you think it should [Mod Edit]. Not all Bluetooth is equal.
And for the record my statement was for general population not a response to you [Mod Edit]
