My Wyze Garage Controller worked flawlessly when I initially ordered it with the Cam V3 bundle. After the last update I think sometime around May 2023 the garage controller disappeared from the app and will not reinstall. The Cam V3 still works perfectly and the garage can be opened/closed using our vehicles or the garage button but for some reason the app will not detect the controller is connected. I’ve tried factory reset on camera, which included uninstalling/ reinstalling app, deleting the camera and then re-adding it, unplugging everything for at least 10 minutes, checking all cords/connections. I even tried taking the light bulbs out of the garage opener and moving cars out of garage to avoid interference. I made sure my router was only sending out 2.4 GHz and nothing works. When I reach out to customer service they give me the same run around troubleshooting checks. Any one else had issues?
I don’t have a garage door controller but maybe you can find some information under troubleshooting or the FAQ page?
https://support.wyze.com/hc/en-us/sections/5493232554523-Wyze-Garage-Door-Controller
I have the same issue. I have done the troubleshooting steps that you have taken with the same results. Have you had any success since your post? Thanks
No, its still not working. I even purchased a wifi extender thinking there wasn’t enough of a signal in my garage but it didn’t work. I have the beta Wyze app and I’m starting to wonder if it has anything to do with it. The last customer support person didn’t even try to help, they immediately stated it was outside warranty and there was nothing they could do about it other than the listed troubleshooting tips.
I added a mesh network months ago, that was no help. I have a strong wifi signal at the controller, I have invested hours trying to get this thing o connect. I’m giving up, for now. Good luck! Thanks.
Both of mine stopped working too. At first the open/close button stopped appearing, now its back but neither door opens. It must be a software issue in the app.
Same (similar) issue here. It was working, now, it just wont work. I cannot get it to light up at all…after many power cycles to it. When trying to add it as a new device (to existing cam V3) it tells me the WiFi is good, and then when failing implies that WiFi is bad…asks me to cycle power to it. NONE of this works. Help!!
Hi @Curly_Tiff did you find any solution for this?
i Have the same issue.
Mine just went bad. I had to replace it with a new one. Wish I had a better solution. Good luck to you!!
I have had similar issues starting around the same time. I have noticed it only works when I am logged into my home wifi then it works. The same is true for my front door camera. It may be a setting on my phone or in the app. it is very frustrating as I cannot let people in thru my garage when I am not home.
I’ll put myself on this forum too… I just ordered it about 15 days ago, brand new out of the box, worked great on the firmware shipped, but it forced an update to work properly with the newest Wyze App requirements. Once it update, the controller stopped. Contacted support, they said to replace it because it was in the return policy of Amazon. sigh Deverting before even checking on the fix. I responded and ask if the replace didn’t work either, what was the next steps. I got the same troubleshooting steps as before, reset, factory reset, unplug SD Card, check power adapter, check cables.
I see users on Reddit and here with the same issues.
I got the replacement yesterday, got around to unboxing it. I used the existing camera and it doesn’t work with the 2nd controller, factory reset it, same issues, can’t detect it. So I grabbed the 2nd camera and used the 1st controller, worked great, 2nd controller works too WITH the shipped firmware. Update it to the newest firmware, both stop working.
Thanks for posting. I was just about to order this kit. Putting on hold for now. Hopefully Wyze gets the issues worked out.
I like the open/close button integrated with live camera feed idea. Also like the new Wyze App Homescreen live feed setup. Unfortunately this garage door solution seems to have too many issues. In addition to the hardware/software failures; the whole little QR Code sticker approach needing the camera mounted so close to the door is inadequate. They (WYZE) should try getting this thing to use a door/ window style contact sensor, or tilt sensor option.
Have a side door on the garage, need the camera on the rear-corner wall to cover both doors. Multiple cameras in a garage just seems rediculous.
Hope they improve on this product.
It sort of works. I tried manually updating from 4.36.11.7095 and then tried updating to the latest via the App, but that caused issues. So I rolled back to Oct 25th, manually upgraded to 4.36.11.8391, and then manually to 4.36.13.0416. After that, it appeared to work fine, and the garage controller functioned. I’m unsure if it will break after an automatic update or through the App.
Someone should consider making a patching script for others who buy the Garage Controller Kit; updating the stock firmware on the camera out of the box through the App will cause the controller to stop working. Wyze will get a lot of support calls or forum requests on it. Not to mention a lot of product returns.
So, for anyone that’s having issues, follow the Firmware Recovery Steps.
Recover to the Oct 25th 4.36.11.7095; I found you have to go to this firmware; there might be some prerequisites for Wyze Cam accessories.
While you still have the SD Card prepared,
Install 4.36.11.8391 (January 16, 2024)
Then manually update to 4.36.13.0416 (July 18, 2024)
After all, the garage accessory works fine between reboots and is detected almost instantly. I can use the camera now in the Multi-view and it supports Home Assist and Google Home properly.
Wyze! Fix it! Out-of-the-box updating to the latest confuses customers; Amazon has the product currently marked as frequently returned… I’ll post my walk-through there, but I should not have to it’s not my job to be a beta tester. I work full-time doing SysAdmin 60 hours a week.
It is 8/25/2024 and I seem to be having the same issue after the recent update. Camera V3 works, but garage controller says it is “offline” and I can’t get it to connect.
UPDATE: Oh, I unplugged it, re-installed it, and it is working. strange
If you continue to have issues and are running the newest firmware, you can try manually rolling back to 4.36.11.7095 and then apply each newer update after that version. I think there is a bug in the upgrade path for supporting the controller. This being noted, you’ve got the kit recently and upgraded an out-of-box version past 2-3 previous versions to the latest.
I have tried this on two Garage Door Kits, but both failed or had frequent issues updating from the original firmware to the latest. Manually updating from the out-of-box firmware through all of the updates until you get to the latest makes the camera and garage door accessory work nearly flawless.
Add me to the list of users who can’t access the garage door controller. I can get to the camera, it displays the camera image, and when you press the button it says operation failed. This is not the first time this has happened. I got sick and was in the hospital and my wife was not able to get into my house. We really rely on this thing and she’s about ready to move on to something more reliable.
It was working just fine for about a year. Then about three months ago it stopped working. Then about two months ago it started working again, but in the mass firmware upgrade, that, and a couple other cameras were way down at the bottom saying status unknown. It has continued to operate this way ever since. Tonight it quit working again.
There has to be a fix and you need to fix it soon. This is unacceptable.
Also, I’m not rolling back firmware or anything like that. I’ve already done that for other cameras and I am putting my foot down. We should not have to to do that. Also, I am not as young and spry as I used to be.
Can’t say if it will work for you, but this worked for me:
unplug camera, AND door controller. wait a minute. on Wyze app, delete both camera and controller. re-install camera. Then re-instasll door controller. good luck
Well get this, next morning, it started working again. Wyze is on their last shot though. I don’t expect 100% uptime, but it has to be better than this.
Well, I’m am throwing my garage door opener in the trash and coming up with another solution. It went down down for the third and final time and even though it did eventually come back up, I’m done. I need something more reliable. I contacted support each time and this time I am just baffled at supports response. They were asking me what my full name is!? It’s in the email stupid. They wanted to know all sorts of details about my proof of purchase and screen shots of the Mac address and other identifying info. Shouldn’t all that info be in the support ID I sent? I’m just done with the run around.