Wyze garage camera - not connecting and not resetting

Cameras
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1

I have a Wyze garage controller with a Wyze cam v3. Last week the camera got disconnected from the network and it won’t reconnect enter restarting the router and the Wyze base . I tried to reset the camera, but it is not working. It switches between solid red and solid blue . Does anyone had this issue or anyone know a solution how to fix this ?

2

Welcome to the Forum, @alfred.varghese! :wave:

I’m not an iOS user, and I don’t have a Cam v3, but I hate to see your issue hanging out here unanswered, so I’ll ask some follow-up questions, and maybe we can get the right :eyes: on your issue.

I’m not sure what you mean by “Wyze base”. What additional detail can you provide that might help other Forum users to understand what you mean?

How long does the status light remain solid red or solid blue before it changes from one color to the other? Is it possible that the status light is flashing red and blue?

These Help Center articles might be relevant:

3

It was my mistake , it was just the router I restarted . Turned off/ on the power of the garage camera also didn’t help

4

There is no flashing lights , it’s just solid blue today.

5

So the status LED is telling you that the camera is connected and operational, but you can’t currently access it in the app? Is that correct? I’m not sure I understand the situation at this point, so I’m not sure what to suggest.

6

I have been monitoring the camera for a day now . What I see is that it switches between blue and red. It stays for a very long time in blue and then switches to solid red for a couple of minutes and then back to solid blue.

I tried reset button (hold it more than 15 seconds) , but didn’t work.
I don’t see a solution and it feels that the camera need to be thrown and get a new one

7

I don’t know what the solution is. What did Wyze Support suggest when you contacted them?

When you say that you’ve been “monitoring the camera”, do you mean that you’ve actually got the camera connected now and you’ve been watching its video feed, or do you mean that you’ve been periodically checking the camera and just seeing the status LED change colors?

Apparently there was previously an issue with the LED showing an incorrect status, and this was supposed to be fixed with a firmware update last month:

4.36.13.0416 (July 18, 2024)

  • Fixed a bug that caused incorrect LED status