I’m wondering if I am the only person experiencing this issue. I purchased a Wyze Duo Doorbell camera a few weeks ago and I’ve extensively troubleshooted with it.
Here’s how I have it setup:
Battery powered. While powered the Duo Doorbell camera would go into a “sleep mode” after a few hours. Upon trying to “wake it up” by moving my hand or standing in front of the camera, the red/blue lights on the ring of the camera would cycle back and forth and within the app the Duo Doorbell camera would display as disconnected. The odd part is if I click on the WiFi signal in the app, I would still see bars as if it’s somehow still connected. I tried disconnecting it from the WiFi network, rebooting the router, trying 5ghz vs. 2.4ghz, connecting only the camera and not the chime, with no success.
Wyze sent me another Duo Doorbell camera and it is experiencing the exact same issue. The dreaded red/blue light cycle continues after a few hours.
The only “fix” is to remove the battery and place it back in the unit. Then the Duo Doorbell camera will work for a few more hours before it goes back into “sleep mode” and upon motion or “waking up” the red/blue disconnect cycle begins again.
I also kept the Duo Doorbell camera inside near the router in hopes of verifying if it’s a WiFi issue. It does not appear to be. My other 5 Wyze V4 cameras are working without any issues.
Is anyone else facing this issue? I would really like to get this to work since I currently have 2 Wyze Duo Doorbell cameras that are basically paper weights now.
Wyze support has been not so great as they didn’t even want to take back the first Duo Doorbell camera so the Engineers can diagnose this issue. They are now willing to take both units back and give me a refund + a $10 gift card for the inconvenience.
I’d really like to get this to work before returning the 2 Duo Doorbell cameras.
I’m having a very similar issue except the blue ring stays on so it is connected to Wi-Fi but the app says that the doorbell is powered off. I can’t get the doorbell to turn back on through the app and I’ve factory reset it 3 times now and keep having the same issue, After the 1st day, it goes to" sleep" & won’t wake up. Mine is also connected to power, not just relying on the battery.
I was able to fix my issue. It ended up being a Verizon Router issue. I’ll post an update below.
Update!!! I fixed the issue!!!
Hello, after some additional troubleshooting with no luck, I ended up contacting Verizon again since the first time they mentioned there was no issues with my connection/router.
I reviewed the router model at my other location that the Duo Doorbell camera worked and realized the model was a CR1000A router versus the CR1000B router that I had at the non functioning location. I asked Verizon to send me a CR1000A router as a last ditch effort and I am happy to report that this solved the issue.
Apparently the CR1000B routers from Verizon which are supplied to Users that have Verizon FiOS are not compatible with the Wyze Duo Doorbell camera and cause a vicious disconnect cycle.
To test that my theory was accurate, I brought back the Wyze Duo Doorbell camera at the other location to my location and set it up this morning. I’m happy to report that both Wyze Duo Doorbell cameras are now functioning and the first one has not disconnected yet. It’s been on and functioning for 1 day now. The Wyze Duo Doorbell camera that was not originally functioning at my main location is working as of this morning without issues.
WYZE: Please share this information with the Engineers to prevent other Users from experiencing this issue. And feel free to reach out if you need additional details. Thank you again for your support and the Wyze teams support. I’m thrilled I could get these Wyze Duo Doorbell cameras functioning after the initial issue started around October 2024.
