My wyze duo cam doorbell, fully up to date and has good connection, constantly disconnects from the internet. I will power cycle or reset it and it reconnects, however, then a few hours later it will disconnect again. I have FiOS anyone else having this issue?
I have had constant issues with the duo cam disconnecting for no apparent reason. I have been told that it’s distance from the router could have something to do with it, but no matter what, testing moving it indoors closer to the router, it disconnected. So, I am guessing at this point it’s either the unit, or the amount of devices connected to the router. They have limits, but I don’t know what mine is offhand..Xfinity doesn’t like to tell you that.
I too have put it right next to my router and it still disconnects.
I have also tried it as the only thing on the network, and it still disconnected.
I found another forum where people were complaining of the same issue but it was old. At that point someone from Wyze chimed in and was trying to help.
Most people said they just bought a new doorbell or changed brands/models.
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Yeah, I think that’s pretty typical. That’s how I ended up with a second Video Doorbell v2 when my first one developed some issues actuating my home’s built-in mechanical chime (which I eventually solved with some additional troubleshooting).
I’m glad you contacted Support, anyway, because if it is an issue of a faulty unit, they’re pretty good about replacing things.
You’re welcome! I don’t have Duo Cam Doorbell, but I hope this new topic gets you some visibility and helpful suggestions.
Based on what I’ve read, I wonder if this situation is going to be similar to Cam Pan v3. Since that product’s initial release, Wyze has pushed several firmware updates that specifically address connectivity issues. I know that Duo Cam Doorbell has also had some firmware updates since its initial release, and I don’t recall specifically seeing connectivity mentioned in those, but I wonder if that’s something they’ll focus on at some point. I think that submitting logs and following that with Support tickets helps to get those kinds of issues on their radar.
I had the same experience early on with my Duo. But the latest firmware is very stable for me. Are you on 2.4 or 5ghz band? I was initially on 5ghz band and I had to switch to 2.4ghz band due to disconnects, even though it’s not too far from the router.
FIOS shouldn’t be factor, only your WiFi.
I switched to 2.4 too, and last night literally had it sitting right next to the router and it disconnected.
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FWIW, there’s a new beta firmware out that might be addressing some of the connectivity issues:
That’d be my hope, anyway.
Same problem, I have to reset the camera every day
I missed the window to return the item, very very disappointed with this product
I am on the latest firmware 1.0.4.29
If it’s demonstrating a defect—and if you’ve done appropriate troubleshooting, then I think the repeated disconnections would qualify—then I’d contact Support. They’ll probably have you jump through some troubleshooting hoops, but if you bought directly from Wyze or an authorized retailer, then they should cover this under their warranty. I’m not sure what “window” you mean, but if the product is failing and is less than a year from purchase (which it should be, since it launched only last October), then they might want to try to replace it or offer a credit. Doesn’t hurt to ask.
Welcome to the Forum, @mbalino! 
I mean that I requested an RMA because the doorbell was constantly ringing my mechanical bell, but I found that I need to bypass it with a cable (NOT PROVIDED BY WYZE) so tried that, the doorbell stopped ringing every 3-5 min and I did not use the RMA to return the doorbell. (expired on May 1 st)
But now, since the last 3 weeks, it constantly disconnects from my Wi-FI every day, so it became useless.
I bought it directly from Wyze, I will try again to see if I can return it and be done with it.
No more chances
Did you obtain and install the Chime Controller? My understanding is that Duo Cam Doorbell includes a jump wire in the package but that Chime Controller is recommended if you want a wired Duo Cam Doorbell to ring you home’s chime. If you had Duo Cam Doorbell wired in without using Chime Controller, then I think that would explain this:
I would expect Chime Controller to solve that issue but not to have any effect on the Wi-Fi drop-outs. That makes me wonder what else might be happening with your doorbell and/or network.
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