I can hear people at the doorbell talking to me. I can successfully use the Automated Responses in the app (they hear those). But I cannot talk to them, using the app. The app’s microphone icon shows “on” (same as the loudspeaker icon), but my voice isn’t getting through.
I believe I’m having the same problem with my v2 security cams.
Do I somehow have to link the iPhone’s microphone to the app? If not, I need some HELP.
I am sorry this is happening, I do not use iOS so I am not sure how it works exactly, I do know on Android you have to allow permissions for the app to use the microphone. I will tag in the @Mavens, I know some of them use iOS and may be able to help you be sure your settings are correct.
Go to the Doorbell and tap on the Mic in the live stream. that should bring up a screen to allow the mic access by Wyze. I have a Doorbell Pro, so this should be the same.
To see if you already Allowed it or if it is off, go to the settings app, Privacy & Security, then tap on Microphone. If you don’t see the Wyze App listed there, it will not work. If you do, and it is off, turn it on.
Here are some screen shots:
Tap on Mic
If Mic has not been accessed then you will see this screen, select Allow
What you will see in the Privacy Microphone area.
The Wyze app asked for microphone permission when I first downloaded/installed the app. I granted permission at that time. I checked the iPhone’s privacy section to ensure the Wyze app still has microphone access; it does. My iPhone’s microphone still does not work with any of my Wyze products.
On a whim, I put the Wyze app on my wife’s newer-model iPhone, and voila, microphone access works to all the cams and the doorbell.
So, the Wyze app doesn’t like my iPhone 6s Plus. IMO, it’s a bug in the app, but I’m open to other interpretations.
I would contact Wyze and Generate a Log as well. I would do a device log by going to the Doorbell, settings, then scroll to the bottom and select Wyze Support and submit log.
This will provide Wyze information to look into this.
Can you provide the following:
Can you also provide the log here, once you get it and I will try to get some eyes on this as well.
thanks
I got a log ID number from the “submit log” option: 1356120
Maybe that’s enough to get to the logs you want.
iPhone Model; 6s Plus (as previously stated)
Wyze App Version: 2.49.2 (2) (I heard noises about a version 2.50, but don’t see it for iPhones)
Doorbell Firmware: 4.5.1.1.8444 (latest version as of 3/22/2023)
Hope this helps.
Thanks, will see if I can get eyes on this.
I still haven’t heard from Wyze about the iPhone 6s Plus microphone issue. Does anyone know if a software fix is coming?
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