I installed mine last night and am receiving the same errors when trying to view events. The live video feed connects quickly and it shows a strong WiFi signal in the doorbell settings, but receive “Failed to upload event. Please check your WiFi connection” whenever I click on any of the events. My audio seems to be normal so far.
Same issue. I was hoping support could help but it seems this is a common problem now just searching this page. Pretty useless if you can’t watch recordings. Really hoping they fix it soon. I was so excited to set this up only to find this issue. Live video looks nice though ¯_(ツ)_/¯
I’m adding to this thread as well because I’m hoping for a solution. I just installed my doorbell, and everything is working except for this error. Detection and notifications, as well as Live view, all work fine. I get the error when I try and watch an event recording. The wifi signal is strong, and multiple other cams on the same network are working without issue.
Same here. Installed today. Keep getting error 06 when trying to look at playback. Live view works fine and other previously installed cameras work fine. Emailed support but didn’t get much help. They said to log out of the app and log back in. If that doesn’t work send them a log or they can offer a refund. I’ve done a lot of reading tonight and it seems they have been having a lot of issues with these doorbells since they launched and no quick fixes. Might have to take the refund and go back to another company for a doorbell. I was hoping to have all my cameras on the same app.
UPDATE: Removing the doorbell from CamPlus has fixed it! I am now able to view new recordings.
I read an update on the Reddit site yesterday that said the issue we’re experiencing is fixed by removing the device from the CamPlus membership. Multiple people have responded saying that had fixed the problem for them. I just removed my doorbell from CamPlus, and I’m going to do some testing.