Yes, that’s what I meant.
Update, both my V2’s are still up so this fix worked for me. Anyone else have any luck with it?
The new firmware (4.51.2.0578) claimed to fix a bug that caused the device to not reconnect to Wi-Fi. You fooled me more than twice; I guess I’m the idiot here. It worked for 37 hours, and then it went offline again. Before it went offline, I saw they were having a sale, so I ordered two more of this piece of junk. Right after I ordered, the doorbell went offline again. Wow. Nice job, Wyze—you fooled me again. Do not order this piece of junk. Now I have to call them to cancel my order. Wish me luck
i tried most of the tricks here and it’s still not working for me.
Purchased on July 26th
Tried setting up separate 2.4ghz network (mine was mixed 2.4/5)
Upgraded to 24v 40va transformer
Updated to latest firmware 4.51.2.0578
signal is 2 bars out of 3 (but speed test at the location on my iPhone is very good >300mbps)
I tried yet again. Beta version installed. Added it to the guest 2.4 only band. No SD Card. Wide turned off. Didn’t configure friendly faces.
5 hours and it lost connectivity.
This is a brand new replacement unit too.
I really don’t want to go back to Ring
I have that problem too. Received new ring today and lost connection to the network after 3 hours. All other cameras and plugs are working great.
Just to update, my two V2’s stayed online for 4-5 days after creating a dedicated 2.4 SSID, then both of them went offline and will not reconnect. I’m not sure if there was a power blip or not. So the WIFI change definitely helped. I haven’t tried the new FW yet. Good to know Wyze is collecting MACs and working on the issue.
I saw one post about installing both controllers in the chime but I only have one installed. Should I have two?
I have not looked at or tested my power supply yet.
One of my V2s is still in the Amazon return window, the other is not. I tend to think Wyze will figure this out and fix with FW, so probably won’t return any at this point.
This is completely anecdotal, but mine hasn’t lost connection since setting up my nighthawk router. Previously I was using the AT&T provided BGW320 Modem as the Wifi router.
Not that the signal strength on the BGW320 was weak by any means so I don’t know WHY it’s behaving normally now, but it just is.
They have changed something likely in all the updates that has caused these units to malfunction. I have six cameras in the home and the doorbell pro 2 is the only one that constantly has to be hard reset. It’s the closet one to the router so it’s not signal. Now I have three other properties and within the past two months they all have had to be reset numerous times. Some will come on like for 24hrs, or three or four days. They can’t say this isn’t a broad problem, the issue has been reported by so many folks.
Bought my doorbell v2 two weeks ago and have had this issue since day 1. I also have a Wyze cam v3 that has been flawless. I am hoping that it’s my wifi strength since this is the device that is further from my router.
Have it connected to our guest wifi with 2.4Ghz but will only stay on for 2-3 days max and then I have to hard reset to get it going again. This is so frustrating.
Ordered a WiFi extender so hopefully this will help me with my issue. Will report back.
This is relevant and seems like a welcoming bit of news from @WyzeJasonJ for anyone reading this topic and still experiencing the issue:
This topic specifically addresses that:
New doorbell installed and updated to the latest version software released last night. Doorbell is offline this morning
DO3F27BE954D MAC
4.51.2.0578 >
08/07/2024
3.0.9
This is ridiculous. I bought the Wyze Doorbell Cam V2 couple months ago as it was in sale (maybe was a sign) and since that time it disconnects regularly. I follow this thread for a while with the hope somebody will find the solution as Wyze looks like they don’t care anymore about users, sorry loosers.
I have the last SW installed 4.51.2.0578 which keeps the camera connected for max 3 days. And yes, I have the 24V 40W bell transformer.
In total I have 9 cams around the house but this door bell cam V2 is a failure for Wyze.
I work in the tech world and if we had issues this widespread we would have tier 2 and and top
level SME’s investigating it urgently. I know many of us pay for a monitoring service and if you can’t keep your product online then that’s a major concern. The OG cameras in the same environment work flawlessly. Never had a single problem until about two months ago
I’m trying a different WIFI network from a Linksys mesh router since someone mentioned they moved off the ATT fiber router and it was better, which is what I was using. I also measured the voltage at 17v from the transformer. Is that high enough?
It should be, as long as the power output is high enough (i.e., 10VA). If I recall correctly, I measured the voltage (but not volt-amperes) with a multimeter at the wires where my “dumb” doorbell button was previously attached early in my installation and recorded ~17-18V (from the existing 16V/10VA transformer), and my Video Doorbell v2 has been working fairly reliably since then even at this low end of Wyze’s power recommendation.
If you find that your power is inadequate, then you can still replace your transformer at some point.
Note that a recent firmware update is supposed to address connectivity issues with Video Doorbell v2. This was reportedly paused because of a cloud issue, but apparently now has been re-released. I haven’t yet seen it available to me in the Wyze app, which is offering me the update to v4.51.2.0379 and not to v4.51.2.0578 (the latest), so I don’t know if it’s necessary to get to the penultimate version before I can get the new one.
My current issue with the Doorbell is that it has failed to activate the mechanical chime following a button press on a few occasions. Hitting Restart in the app seems to have solved that, at least temporarily, so I might have to schedule periodic restarts using an Automation if that issue recurs.
Same issue here! I thought it was a hardware problem, so I got a shiny new v2 doorbell. It worked like a charm for about 30-40 hours, but now the infamous orange ring of death is back, and it’s not taking any hints to leave!
Following up on my previous post from 5 days ago. Connection has been rock solid.
Not saying this is an ‘out’ for Wyze to say not their issue but AT&T’s, but setting up a Netgear router seems to have completely resolved it for me.
interestingly, ‘signal strength’ as indicated in Device>Settings>Device Info is 2/3 bars on both access points.
My V2 is also doing better off of the ATT router. It’s only been a few days but I think you are on to something. I’ll update after a full week of up time.
I have been sent 2 replacement v2s with the same result. It has been since April that the device will not stay connected to wifi.
To get video I have to uninstall device/unplug elec and internet/ wait a minimum of 30 seconds/ plug elec and internet/ reinstall device. Then it operates from 1-about 10 hours before back to a flashing orange doorbell with no video.
I had communication going with their service people but after writing they were aware of the situation they “closed the ticket”. So I have heard nothing from them for about three weeks