The screenshot above shows what is being added to the cart. It is a “Free 30 Day Trial”.
I put this in my cart and tried to click on it and look for the terms and conditions of the “Free Trial” and it took some very deep diving into the FAQ to find the terms:
It is not clearly communicated in the order screen. It is intentionally hidden in layers of menus that a customer would have to actively seek out.
Furthermore, when it is in the cart, there are also no links to the Terms and Conditions.
This represents a a clear and intentional lack of transparency and up front honest disclosure to the customer. It is not how a company should be treating their “Friends”.
At an absolute minimum, before the customer is allowed to check out, the checkout process should launch a Terms and Conditions screen that lists all terms and conditions of the trail and requires the purchaser to acknowledge understanding of those terms by scrolling thru and accepting the terms.
And, as presented by the OP, if Wyze isn’t sending multiple notifications and emails at the 1 week left mark, 3 days, and the day of expiration of the trial, the customer should be refunded 100% of what was charged.
This practice, without up front transparent full disclosure, is no better than the silent introductory offers the Cable Companies run… and they are historically rated the worst in customer satisfaction amongst all companies year after year.
It is not a good look for Wyze. I expect more and it disappoints me to see them stoop to this level.
I am with the OP here. It is a bad business practice that clearly shows a disregard for informing customers.