Wyze cams stopped recordings after Cam Plus trial

Services & Integrations
1

Hi All,

I have all Wyze cams versions (V1, V2, V3 and Pan).
Couple weeks ago, when I installed my Wyze Cam V3, it offered Cam+ (automatically) and ended after two weeks.
However, none of my Wyze cams are now recording the 12 seconds (free cloud recordings) which was working before the Cam+ offering.
When accessing the recording and events calendar, it says “nothing to see here”.
Notifications and motion detections work as expected.

  1. Does Wyze stop support/allow 12 seconds free recordings?
  2. If that is not true, how do I go about to get the free recordings working again?

Thank you.

1 Like
2

Wyze does still offer the 12 second recordings like it always has. I would check and make sure none of the filters are selected on the event page and if everything is ok there try rebooting the cameras.

1 Like
3

Thanks Jason21271,

I checked all that before posting.
Not sure what else could cause this.

4

Just thought I’d add, I’m having a similar issue. Did yours resolve? I feel like the server’s down, because up until now I could go back, now no new clips, and every date says “Nothing to see here.”

Filters are fine, restarted cameras, checked firmware and app updates.

5

Same here, there were previous events that I was looking at yesterday but now it’s ‘Nothing to see’ for the whole week, must be server issue.

6

No, I still can’t see any event.
Contacted Wyze support but no response from them yet.

7

I’ve checked all my settings, restarted the app and so on. I also am not getting the 12 sec event recordings after the trial period.

8

I meant to post yesterday, I uninstalled and reinstalled the app and it fixed it.

9

Ta-Da! Thanks, I haven’t uninstalled and reinstalled for a few days. I just did it and all is well! Thanks for the reminder!

10

Wow… I can’t believe it… it works right after the Uninstalled/Reinstalled.

I was on chat with Wyze’s Support for almost an hour troubleshooting and still couldn’t fix it.

Great community support here!

Thanks,

Peter Nguyen

11

Glad it helped