WYZE folks: Wake up. Add this to your help documentation: My (Ziply supplied) router reset for some reason and reverted to turning on a feature called “wireless controlled”. Instead of maintaining two separate 2.4 and 5 GHz network frequencies it creates a single network that attempts to “auto select” the right frequency for the given device trying to connect. The problem is, at least for me, I think the Wzye cameras got confused and could no longer stay on 2.4 instead of 5 GHz. The 3 cameras I have all stopped working all at once.
After many rounds of factory resetting the cameras and trying to figure out why the QR code wouldn’t work (10 sec press of reset button, it’s quite vague in the docs as to what happens after that, the light states - blinking or not blinking arrgh, all of the help suggestions to clean the camera lens, invert the code, move phone closer/back, etc were red herrings) during my attempt to reconnect the cameras I realized it was the “wireless controlled” problem by logging in to the router firmware.
After I turned off/disabled “wireless controlled”, (then reconnect my computer to wi-fi/firmware because you become instantly disconnected when make this change) and made sure I had two separate 2.4 and 5GHz network connections, I could then go thru the process of “adding a device” from my phone in the Wyze app (even though its an existing camera I’m trying to fix), reconnect the camera to the right 2.4 connection, which re-recognized the camera and fixed the problem.
The underlying issue is that there is no way to reconnect/troubleshoot offline cameras. Some kind of temporary Bluetooth troubleshooting connection would be a nice feature.
Randy
- A UX designer