I have been using Wyze v2 for years. At first everything worked well, then lot of updates arrived. The sensors were great then they were stopped for sale. The worst of the worst, I moved and reinstalled my cameras the last date. I have more than thirty devices of different brands connected by wifi and everything works without problem. On the other hand, the Wyze cameras are problematic to connect while I see an excellent wifi signal in my router, the reset does not work, I hear the QR code scanned and after it does not work. I’m wondering if an update has not broken everything. I am very disappointed after having believed so much and recommended this brand to friends, family colleague.
Try pairing the camera when it is close to your router, unfortunately the wifi signal meter doesn’t tell you a whole lot about the actual signal quality.
You said this is a new location, so I’m assuming new ISP/equipment? Are you using their provided router?
The devices are 2 meters closed to the router, yes new equipment. In fact cameras worked some days after configuration then I did updates and it’s not working again. What I don’t understand: une camera works if I reboot modem, then i add a specific other device on wifi and the camera stop working, even if the camera is one meter of the router. All Wyze and other devices are connected with wifi or ethernet and everything works as expected, except the Wyze cams v2 even if 1 meter or the router, I have a Wyze pan working.
ISP supplied routers are notorious for glitches. The Comcast/Rogers XB7 is notorious for blocking certain things that some models of camera need.
If it isn’t an XB7, you can try going into the router admin and setting it to WPA2 only mode (if it is set to WPA2/3). Set the 2.4ghz band to 20mhz only, not 20/40 or automatic (if it lets you access that setting). If it lets you choose the mode, set the 2.4ghz band to N/AX and not auto or AX only etc. There are some other potential tweaks but it depends on what router and how locked down it is.
Thanks, I suspect the firmware update for one camera because it worked before the update. I read similar problem on Reddit after update. Now the setup fail each time, no problem with other device (more than 10). I will try your suggestions and then I think I will throw them, too much time losed
You mentioned that you have over thirty devices, is it possible that you are reaching the limit of supported devices on your router? ISP supplied routers don’t support that many devices.
@habib Possible but the concerned cam is connected on a repeater with only 3 other devices. But when I managed to switch a specific device from the repeater to the router, the cam works again, weird…
Some of the Wyze cams are extraordinarily finicky about latency and signal quality. Did you locate the repeater at the limit of the main router’s signal reach, so it’s struggling to amplify a weak signal? Or did you place it in an area with reliable signal quality? Also, have you used the same credentials as the main router? If so, the cams may be ignoring the repeater and attempting to maintain a connection with the router itself. Setting the cams up again as if they’re new could fix that.
If you can get the cam to register and work when near your main router, but then it won’t work when on the repeater, I think you’ve narrowed down your issue.
Repeaters take an already slow and congested 2.4ghz signal and cut it in half.
i have 6 wyze cam pan v3 and 4 xiaomi 360 cameras, all connected to the same wifi. Well, when i review all the cameras from my cellphone, all the xiaomi cams connect instantly on the other hand the wyze cams ALWAYS need several seconds to connect (if they connect), many times several cams simply can´t connect. Why is this happening? Are the xiaomi cams better?
My Panv3 take a few seconds to connect, they may use tighter security than the Xiaomi or maybe the Xiaomi work differently, I’m not familiar with how their product works.
My Wyze OG cams do connect faster than the Panv3s but the 2-3 seconds for the Panv3 has never been an issue for me.
If the cams can’t connect at all they may have a poor wifi signal, or it could be any number of other possibilities.
@jbdub82 The repeater is connected on ethernet interface, ssid is the same, not possible to have a different ssid with the repeater provided by my ISP.
@dave27
Problem for the cam 1 where I can get the cam to register : If I power off the repeater, the cam will use the router and no problem, if I power on the repeater and reboot the, the cam will use the repeater and still no problem, but then if I add another device, cam is not reachable anymore.
Problem for the cam 2 : Impossible to complete the setting even less than one meter of the router. This specific issue during the setting does not like an issue with my network.
@dave27 It’s already set to WPA2 - AES only and also to 20 MHz.
Strange, something to do with that other device is changing something on the AP (if it is hardwired it isn’t a repeater, which is good) making it incompatible it seems.
If you have the camera and the other device in question on two different nodes/APs do you still get the issue?
For Cam 2 have you tried a factory reset on it? Or potentially do a manual firmware update on it (with the latest firmware) since it sounds like a corrupted update could be at play? Or maybe try both on both cams just to rule corrupt settings/firmware out.
dave27 Now the cam 2 works but I don’t know why
If I have the cam 1 and the other device in question on two different nodes/APs the issue is fixed but I want them on the same node
There is probably a problem with my routers / “repeaters” and the symptoms are apparently only visible with my Wyze cams. It’s named repeater by my ISP because I have the choice to repeat the wifi signal or to provide a wifi signal from an ethernet interface.
Yeah I was just clarifying, regardless of what the ISP calls it, a repeater is not hardwired, and it cuts your bandwidth in half, when you hardwire it, it becomes a standard access point (or could be called a mesh node) and does not cut your bandwidth.
So it is good that you have it hardwired as that is the preferred approach, but something to do with the setup is off. It could be a configuration or wiring problem, but these ISP supplied devices are typically never great. I’m guessing this is a totally new model of their hardware vs. what you had before?
What about the main node (router), does the “other device” and the wyze cam coexist ok there?
Perhaps something on the other device, did it have a static IP at some point on your old setup, or anything else you customized that could be throwing off the new networking gear? Do both cams work fine when that device is not connected at all?
Likely the other device is broadcasting a signal so strong or near to the cam that it’s getting confused by that device’s traffic. If there’s any way to reduce the frequency of that device communicating, or move it away from the camera, or hell, there may even be an echo chamber situation happening depending on the materials around the devices and the layout of the empty space.
It would be immensely helpful to know the manufacturer and model number of the repeater, the manufacturer and model number of the other device, and a rough sketch of the locations and distances of all 3 things in relation to each other and the surrounding walls and other structures. If you aren’t comfortable revealing the third device, look at its power adapter to let us know the max output rating (for example, I think the pan v3 is 5V @ 1,500mA = 5V x 1.5A = 7.5W.
To be honest though, I would suggest you erase the pan cams and chuck them into into the garbage, then replace them with two OG’s ($20/ea right now) facing opposite directions, or preferably two v4’s ($30/ea right now) and you’ll have a much better experience without all the hassle. And this is coming from someone who has purchased somewhere on the order of 80-ish cams from the v3, v3 pan, v3 pro, OG, OG Telephoto, v4, and the floodlight pro, plus a handful of other brands. The v4 in particular has WDR for much better images in harsh lighting, a microphone that doesn’t sound like everything is underwater, and Wi-Fi 6 connection improvements (though still on 2.4Ghz).
Omg I just realized, have you tried rebooting everything, starting with letting the main router start up with the satellite units turned off, then turn those back on one at a time after the main unit has a stable internet connection? You could just need a the router to flush its DHCP table to fix any errors like Dave was going to arrive at eventually.
That’s not how Wifi works. Now if the other device is transmitting bluetooth or other 2.4ghz that is possible.
@dave27 Yes new router, I changed my ISP.
The cam 1 is connected to a dedicated access point with the other “suspicious” device (garage door opener) and a vacuum. I never used static IP configuration. Both cameras did not work always when “suspicious” device is not connected at all but when both cams works and when I connect the device, the cam 1 connected to same access point become unreachable in Wyze app but I still see it on my router with some Kb/s up and down.
@jbdub82 Yes I guess there is a strong signal with the other device (door garage opener : https://www.amazon.fr/gp/product/B07MV6LFMF/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
The provider of the access point is Free (french ISP), the model is here : Répéteur Wi-Fi: une connexion optimale partout chez vous
The cam 1 is at the back of the garage, then the other device is in the middle of the room (garage door opener) ~ 3 meters between cam and device, then the access point is at the right of the garage, ~ 3 meters between device and access point, ~ 6 meters between cam and access point, all the devices are in a garage of 30 ~ m². The walls are plasterboard. Power input of the device : 5 V 1 A. Thanks for the suggestion for replacing the v2 (the pan is OK for the moment). The v4 looks quite good! I will try another brand to compare: Tapo 2K(3MP) Caméra Surveillance WiFi intérieure 360° C210, Vision nocturne, Notifications en temps réel, Détection de personne, Suivi de mouvement, Télécommande, Compatible avec Alexa : Amazon.fr: High-Tech
Yes main router has a stable internet connection.