My Wyze camera v4 has stopped working following a power outage. It comes up as offline on the app and does not respond to restart or attempts to update. Similarly it has been unresponsive when resetting the router, unplugging the camera, or attempting to factory reset the camera. It has had a slow red flashing light that is steadily blinking.
I attempted to delete the camera from the app and reconnect, however the app can not find the camera when attempting to reconnect.
I have 2 other Wyze cameras one is v4 that were both fine after the power outage I connected the other v4 to the power cable of the unresponsive and it works fine.
There was a microsecond in the unresponsive Wyze camera and I did find that the working camera had also gone offline when I put it in.
Is there any way to fix the unresponsive offline Wyze v4 camera?
Did you intend to write that the problematic Cam v4 had a microSD card in it?
The way you describe the status light blinking red is what I would expect to see if your Cam v4 is in setup mode and ready to connect to Wi-Fi. If the app isn’t seeing the Cam, though, then I’d be inclined to do this:
Temporarily relocate the problematic Cam v4 close to your main Wi-Fi source.
I’d probably also reformat the microSD card in a PC, especially if you think inserting that into a working Cam caused that Cam to go offline for some reason. I’m partial to the SD Memory Card Formatter and tend to use the Linux version, especially for its --overwrite mode. If that doesn’t revive the card and make it usable, then you may just need to replace that card.
If the Cam v4 stilll won’t set up after that, then you could consider downloading a firmware file and flashing that to the Cam, but I’d try the other stuff first.
I think that means @brad2009 has two Cam v4s and used the power adapter and cable from the “bad” Cam v4 with the “good” Cam v4 in order to test the adapter and cable to make sure those still work with a known “good” camera, but it would be helpful to get some clarification about this whole situation.
If the “bad” Cam v4 shows a blinking red status light with its original power adapter and cable, then I would interpret that as a Cam that’s receiving adequate power and trying to be in setup mode and awaiting a Wi-Fi connection.
Do you mean that whatever cam you put this particular MicroSD card in doesn’t work? If so that seems like your smoking gun. Try formatting the card using the formatter from sdcard.org and if that doesn’t fix it, the card is probably shot.
Pulling power while a card is being written (which is likely what happened during your power outage) can corrupt the file system, so hopefully it is just a “soft” failure, but it could have also caused a physical problem with the card.
Your suspicion is correct in that microsecond was supposed to be microSD, autocorrect got me again. I have note yet tried to reformat the micro SD so will give that a try. It is likely part of the problem seeing as the functional Wyze v4 cam stops working when I put the micro sd card in. I’m not sure why the non functioning Wyze v4 cam would not work when the micro sd is removed though, if that is the only problem.
Regarding a cord/outlet issue I do not think that is likely as I have tried switching it with the functional Wyze cam and it still works. While the unresponsive one remains unresponsive.
I will post an update once I reformat the micro sd to let you know if that fix worked.
It should work with no card installed, could be that the power surge fried both the cam and card. But try factory resetting the cam with no card in it, then re-adding it via the app without the card. If that doesn’t work, then reformatting the card won’t help either, the cam itself is probably shot.
Usually the AC to DC power brick will act as a “sacrificial link”, and protect the device, but not always.
The microSD card itself may not be the only problem. If you can’t complete setup with the problematic Cam after doing a full factory reset and trying to re-add the Cam to the app with the Cam close to your Wi-Fi source and using a reliable power adapter and cable, then you could still attempt a firmware flash in case you have corrupt data there that’s contributing to the problem(s). In that case, you’ll want to do this:
Make sure you have a good microSD card that’s 32 GB or smaller in size and formatted FAT32.
Follow the directions in the relevant Help Center article and be sure you’re copying only the appropriate .bin file to your microSD card’s root directory for the flash attempt. Step 7 talks about holding the SETUP button while plugging the camera into power, but I find it easier to plug the camera into a switched-off power strip and then flip the strip’s switch while holding in the Cam’s button.
If that fails to make this Cam v4 usable, then it may just be hosed.
