What’s going on with these cameras. I upgraded from 6year old outdoor cam to V4. HUGE step backward. Constant freezes-reloading, Detection zone not working, the continuous recording to SD stops recording, night spotlight stays on, detects every motion-thousands of notifications despite adjusting settings, half the settings are not available unless I join cam+, oh and it’s one of many cameras that are not supported in cam light despite being told I can put unlimited cameras on that plan. I gave up and replaced it with the cheaper OG that has just as good a picture and seems to be working OK. Sorry for the rant.
Maybe you have a 
. I have three V4 cams and have none of the issues you listed including SD recording.
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Rants are okay. It’s good to vent sometimes.
If you want some help trying to figure out what’s happening with the Cam v4, though, then I’m curious about at least a couple of things:
- What did Support say when you contacted them?
- What specific troubleshooting steps have you attempted?
I haven’t experienced the issues you described with any of my Cam v4s, and I also like Cam OGs (I use a mix of both with a few other things here and there).
I appreciate you responding. I have found their support to be useless, past experience. I tried lowering the definition, tagging etc. to try to get the video to stop freezing as well as other adjustments in the settings. I figure it is just not compatible with the type of WIFI I have. The OG as well as the V4 is not compatible with Cam-Plus Lite that I have-another disappointment. Notifications are useless unless I unlock the AI features. I’m not paying a monthly fee. I finally got the continuous recording to work by giving the SD card a deep, slow formatting on my desktop. I will eventually be replacing these cameras with another company in the future. It is what it is.
I don’t blame you for trying other things, and I’ve done the same. There are certainly other options in the market, and I like having choice. I also think that what some competitors offer in their base units (and by this I mean the cameras themselves without requiring subscriptions) should get Wyze to step up their game. I still think Wyze offers a good value, but others operating in this space might be catching up and passing them in some ways.
I share your frustration with Support, too. My interactions with them in the past have been hit or miss, but lately it seems to be mostly “miss”, because I’m reporting problems that I believe are back-end related and want the agents to route my messages to the engineers who can actually fix things.
I’m glad the microSD format worked for you. Doing that hasn’t solved my problem with one of my Cam Pan v3s.