I’ve tried various distances static. I’ve tried slowly moving towards or away. I tried it straight, then I smoked 2 bowls and tried it again. I tried it with a fox, I tried it in a box. The point I’m trying to make is I have tried everything.
Do you have something other than an iPhone you can try? Seem to remember a post with a similar problem and the camera finally connected using an iPad, I think. Also a few other things—
Have you tried with cell service disabled?
Location services on?
Not sure if this was mentioned, but do you have your text or display size enlarged on the phone? That causes issues sometimes
Thanks, i have bold text enabled. I’ll disable it and try again.
Thank you, bill
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Didn’t help. Thanks for trying 
I am having the same issue…first the floodlight cam wouldn’t accept my wifi so I did all the steps given by the very patient technician and NOW it won’t scan the code. Scanned it at least 4 times previously. So I am very unhappy with the product and in addition - NOT HAPPY THAT THE TECHNICIAN CAN LOOK UP MY ACCOUNT AND SEE ALL MY CAMERAS BUT I HAVE TO RESPOND TO AN EMAIL WITH ALL THE CAMERA INFORMATION - THEY ALREADY KNOW.
I was telling all local neighborhoods about how wonderful WYZE is…well, a company proves how good they are by customer service. Advanced camera with clear crisp images with OLD FASHIONED WARRANTY SERVICE. Unbelievable and the camera was purchased 4 months ago
Wyze replaced both of my cameras, and the new ones setup without any issues. They told me to recycle (throw away) the two that didn’t work, but I kept them. I must’ve tried to scan the IR code 1000 times and finally got it to work on one camera! Don’t ask me how or why, it just all of the sudden worked, so now I have three working cameras instead of two. The customer service and tech-support is definitely lacking, but they did do the right thing and replaced my cameras and I can’t complain. I hope your stuff gets straightened out for you.
Peace, bill
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Did you have to fill out the silly email?
Yeah. They make you jump through all the hoops until it has become too expensive to take up tech-support time and it’s just easier to replace the product. That’s my theory. Anyway, I could be wrong.
Thanks for responding…I just gave them my first BAD review to my neighborhood…I’ll continue to retract until they resolve this.
I know it’s been a long time, but I finally solved this problem. When the camera will not scan the IRQ code from the screen of the phone, take a screenshot, email that to yourself and open it on your computer monitor. Resize the IRQ code to be as large as possible. When I did this, it scanned the code without a problem.
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That did it for me.
I’ve reset the cam, changed all my settings on my Android, nothing.
Screen cap, sent to my laptop, scanned it. Perfect.
Many thanks @robot426
Almost gave up.
It can be picky, turning up the brightness on your phone screen, making it as big as possible, then slowly moving your phone back away from the camera usually does it.
“privacy” type screen protectors on phones often interfere too.
Yep, that happened to me, too. Florescent lighting can affect the read as well.
Had this same issue with a v3 quite some time ago. Can’t remember if it was YouTube or a Forum conversation, but 2 solutions were suggested; print the qr code and scan or screenshot the qr code and scan from phone photo gallery or clipboard. The screenshot capture worked for me. Kept my v3 out of the garbage.
Same same. Almost tossed out 4x v3 cameras, and changed to another vendor.
The screen capture did not work, I even cropped the lot.
But sending it to my own Whatsapp and picking the pic out of Whatsapp Web worked for me. It’s almost as if the pic on the phone screen was too small.
So I guess with age the Wyze cams goes blind (?) after a while, just like we humans do. So it needs to be on a bigger screen. My cams are about 3 years old. Sure they are indoor cams but still.
At least I now know.
What would be great is if you could simply change the cam’s SSID and password, without the need to reset the whole cam. I am busy upgrading my wifi routers at home, quite the mess as I have the same issue with the about 40 smart devices in the house which also needs reconfiguring.
This has been discussed here extensively; there’s no easy way to do it. Changing ssid is the equivalent of commanding your PC (the camera) from a wired keyboard (the phone) while cutting the keyboard cable. It’s easier to just use the same ssid when switching routers.
No I am aware of the difficulties. But it is like programming an old Cisco router. You add the routes, You save the config. And you restart it. And only after restart the new routes will take affect.
Sure - give the new wifi the same SSID and password. But what happens when you suspect a security problem and you are forced to update the password?
This is 30 years later so personally I would just have expected some advances, whereas we are in fact moving backwards.
But sure, I am barking up the wrong tree here, this place is where we come for answers, but we all have our moans.
I didn’t say it’s impossible. In fact, I suggested a way to do it. But implementation is a different matter.
Modifying the startup config and reloading a cisco router is not a scenario that was ever used that often as obviously it would cause an interruption. There are many cases when you need to change something on a router that you have to do several steps to not get booted out of the router (which you’re probably logged into remotely) and even professionals can manage to get locked out.
These are cheap consumer devices and the risk of someone getting locked out of the cam and having to call tech support and get walked through resetting and starting from scratch is very high, so they simply have you do the setup again with the new wifi info. Blink and Ring work the same way.
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