Wyze Cam v3 video download very intermittent, stuck saying loading

Hello. I suspect others have had this issue and perhaps a solution has been shared. I have contacted support and was not able to make any progress other than the troubleshooting steps.

I have 3 v3 cams and when trying to download a video, sometimes it works, sometimes it doesn’t and sometimes it has worked then not worked for the same video later. I have spent time updating, rebooting, syncing the time, and reinstalling the app, and the problem remains. any ideas or suggestions? I am ready to look for a new camera provider.
Config details:
Rear with Floodlight
Waze Cam v3
Firmware 4.36.11.7071
Firmware Version Floodlight 1.0.0.55
Front
Waze Cam v3
Firmware 4.36.11.7071
Corner
Waze Cam v3
Firmware 4.36.11.7071

iPhone 14 iOS 17.0.3
Wyze app 2.46.0 (6)
Cam plus all cameras
No SD cards in cameras

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