Wyze cam v3 Pro landscape

Cameras
13

@WyzeDesmond Will you please look into this issue or pass it on?

Problem Description: Cam v3 Pro live stream in landscape mode under iOS results in completely black screen.

iOS version tested: 15.7.1 (did a quick test on a burner iPhone. Other iOS/iPadOS versions may be affected)
Wyze app version: 2.37.0 (12)
Cam v3 Pro firmware version: 4.58.0.2905

Steps to recreate:

  1. Start a fresh iOS session.
  2. Start Wyze app.
  3. Start Cam v3 Pro live stream in portrait mode.
  4. Rotate viewing device to stream in landscape mode.
  5. Rotate viewing device to stream in portrait mode.
  6. Rotate viewing device to stream in landscape mode. Note that screen is now completely black with no UI controls.
  7. Rotate viewing device to stream in portrait mode. Note that screen returns to normal.
  8. View a live stream in portrait mode for any cam type other than Cam v3 Pro.
  9. Rotate viewing device to stream in landscape mode. Note that screen is now completely black with no UI controls for all other cam types (tested Cam v2, Cam v3, Pan Cam v2, WCO, WCO v2). Also note that at this point, issue is persistent across all cam types until session is restarted.

There are other scenarios to recreate this issue, but this should be a good start. Issue appears to be isolated to iOS… unable to recreate issue under Android 8, 9, 10, 11, 12.

Impact: Unable to view Cam v3 Pro live stream in landscape mode without difficulty. Once issue is encountered for Cam v3 Pro, subsequent live streaming of all cams types are affected.

Severity: High

Log ID: 808916

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