So… does anyone else have the issue where the camera will constantly “forget” wifi configurations if it powers off or restarts? I haven’t noticed a lot of people experiencing the same issue and it feels like it’s a “me thing” haha. Did I get some duds or something on the cameras? 
I’ve had so many occurrences now where upgrading to a BETA firmware causes the camera to go into a repeating state where it doesn’t hold onto the configuration. This never has happened with stable releases, only BETA ones so I wonder what is causing that trip-up.
Do you have to set it back up after this? Are your other settings fine?
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Sorry for the inconvenience. Due to the new security layer we added on 10.2424, when OTA upgrade failed, the device could possibly not be able to connect to the WIFI with LED flashing blue. In this case, factory resetting can recover the device. Here is the instruction for factory resetting: https://support.wyze.com/hc/en-us/articles/360031484511-How-to-factory-reset-your-Wyze-Cam-v1-v2-v3-or-Pan-v1-v2#:~:text=With%20the%20Wyze%20Cam%20plugged,hold%20it%20for%2020%20seconds.
When you reset the camera, please hold the setup button longer until you hear a ‘click’ sound and the LED should change from flashing red to solid red. Please also remember to remove the SD card before resetting the camera.
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@IEatBeans - Usually a properly applied OTA update does not require this and even if it did, I wouldn’t mind having to do the set up again. However, the issue is that even if I do a reset on a newly upgraded camera on a BETA firmware, it will not hold its configuration beyond the “active session” (as in, the moment I restart/power-off the camera, it does back to factory state and requires me to set it up all over again). This is problematic since I often set up my cameras “on the ground” before mounting it up, so the moment I disconnect the power, it forgets the wifi. Furthermore, if the power ever went out, I wouldn’t want my cameras to end up in a dead state until I could reach them to restore it. Given that, I cannot leave my camera on a firmware that isn’t working well with my cameras. It is unusual that some cameras seem to take updates well, while others do not.
@WyzeBaohua I have already attempted a factory reset using the LONG PRESS and NO SD CARD, however, even after setting it up again, the camera continued to “forget wifi”. For the two that failed to place nicely with 4.36.10.2424, I have reverted them back to last stable and they have resumed normal operations.
All 11 V3 cameras that are in WiFi range and don’t have RTSP firmware were updated at the same time from the Firmware Update page. At the end of the update, the Firmware Update page showed all 11 cameras as “Status Unknown”, but did show that the firmware was now 4.36.10.2424. Brought up each camera individually and they all worked and all did show 4.36.10.2424 firmware. Went back to the Firmware Update page and all 11 V3 cameras did show as Up to date with 4.36.10.2424.
Also updated three of my Wyze Plug Outdoors and they all worked. The one WPO that shows as “offline” of course did not update. Note that the “offline” WPO has shown as offline for several weeks although my WiFi shows it connected, my router shows that it is getting the proper IP address, and the router and my computer can ping the WPO just fine. I have not gotten around to power cycling it because it’s a bit of a pain in the neck to get to.
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As a followup to one of the comments posted earlier, only one of my V3 cameras is downstream of a remote power switch. I power cycled that V3 camera (and an original Pan), and both came back up just fine, so they did not lose WiFi setup.
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All 5 v3s updated with out issues. The video quality reminds prone to pixelation. The issues with sound events recording even when sound detection is off, seem to have been resolved with this update.
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My v3 floodlight cam updated and it doesn’t communicate at all. The floodlight cycles on/off every minute or two. I tried cycling power, but same behavior. The wifi access point is very close and the same as when it worked correctly with old version. Is there anything else I can try before I take out the SD card and put the old firmware on it so I can downgrade?
Update: My other V3 cameras update and work correctly, but these are NOT floodlight cameras.
I wonder if this firmware update includes the fix for the 256GB SD cards, and the Lamp Socket issues, and if this is the one that will allow us to finally start selecting individual AI notifications like the V2’s have, instead of just all or none.
I know all 3 of those were being worked on for a near firmware release, so if not in this one, hopefully soon.
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Code 90 on the app, so it doesn’t seem to be communicating at all. The must interesting behavior is the floodlight turning on/off every minute or so. It’s very regular and consistent. If I cycle the power, the same behavior resumes.
Cycling the power doesn’t help. It stays code 90 with light flashing slowly. The wifi access point is literally 6 ft away, plus it worked fine with the old software (current production release).
Came with the floodlight attached. It uses a special port on the camera.
Joe
Updated 1 V3 no issue, doesn’t have anything attached to the device. Will test with other V3 camera’s when I get a chance as I do have the spotlight and lamp sockets. Might just order a floodlight and test down the road too.
Got to get my outdoor plug set up again too and test.
Sorry for the trouble. Could you please send us the SD card log files from that floodlight cam? We will investigate the issue.
Here are the instructions to retrieve your camera log:
(please do not unplug your device after issue happened, otherwise the log will be lost)
- Insert your micro SD card into the camera SD card slot (at the base of the camera). If it is already in the device, please take it out and reinsert the card.
- After hearing two ‘ding’ sounds (in about 5 seconds), take out the SD card
- Use a PC or a Mac machine to read the SD card. Under the root (or log) directory, there will be a log file starting with “log_xxxxx”. That is the log file we need. If you see more of the log files, please select the one matching your device MAC ID (at the bottom of your camera).
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This firmware should support the 256GB SD card. If you find any issues related to the SD card, please let me know. The lamp socket issue was not fixed in this build. We will merge the fix into next beta build. With this firmware, you should be able to select individual AI notifications.
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If this is what your mentioning, it exists. Noticed there’s no CPP prompt when I enabled faces, it just enables. Also nothing for barking/crying/meowing detection, even if I enabled sound detection nothing pops up.
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Just noticed the outdoor cams don’t have these options, is that coming soon™
I have Wyze v3 and starts showing error code 90 and red solid ligth. I tried to reset it, and start the process from the start. It scanned the QR code but couldn’t connect and again shows red light.
I want to update the firmware using the Beta one 2424, but don’t know where or how to download it, i can’t seem to find a link to it. Could you please show me how to get it? Also, can i use a 64GB to upgrade the firmware?
Thanks.
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Some feedback on this update for you to consider @WyzeBaohua @WyzeDesmond
On the V3, together with the latest Beta app, it now allows me to select sound AI detections, but on one of my cams, I have the option “Record Sound” toggled off. It still allowed me to turn on “Barking, Meowing & Crying” sound detections despite sound recording being toggled off. You may want to post a disclaimer that those won’t work when sound recording is disabled, or grey them out to be non-selectable or something when there is no sound recording.
Those sound detections should be greyed out or have a warning that there is nothing to detect with the sound off (you know, prevent support calls, etc…maybe pass this on to WyzeNoopur to add to the Smart Support…if Smart sound detections aren’t working, check if sound recording is shut off and ask if they want to toggle it back on so these detections will work.
I am VERY excited that you’re finally enabling all this for the V3 though! Thanks to the team for your hard work to get this done! It’s sooooo great!
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