Yeah, I’d consult a recent Forum topic and a Help Center article.
I think your best bet is to reproduce the error message and then immediately submit a log after that. When you submit, the app will give you a Log ID and prompt you to follow up with Support, and Wyze’s system will e-mail you that same information. At that point, I’d visit the Help Center site and create a ticket, including the Log ID in the ticket. After that happens, their system will sent you another e-mail message saying that the ticket has been created and giving you the Wyze Ticket #, and then you can use that space (in your e-mail client) to reply with more detail about the problem.
You can expand this for the ticket creation steps if you need them.
This is how I submit tickets:
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
They don’t give you a lot of space to describe the problem when submitting a log or creating a ticket, which is unfortunate (but I also don’t like typing a lot on a mobile device screen). They used to have a full-page ticket submission form in the Help Center, but that went away sometime this past summer. 
Since I don’t own any Wyze Cams with the “old” UI, let’s see if any of the @Mavens who’ve been at this longer than I have can provide some input on your Cam v2.