I have tried all the suggestions in the list. I turned off the 5Ghz network, i reseted the wyze cam several times. I turned on the location services for wyze app. I also turned off the fast roaming feature in my TP-Link Deco M5 router, but i still can not complete the setup process.
I am really frustrated. I had a lot of expectations about this product but it simply does not work.
Ensure the SSID you setup on your Deco system does not have any spaces at the end of the network name. Wyze cams don’t support connecting to SSIDs that end with a space. I ran into the same issue you’ve run into and the end result was that I unintentionally added a space at the end of the SSID when I was setting up my Deco system.
We just purchased the wyze Cam Pan.
It goes through the loading process and continually “times out “. It also says that we need a 2.4 GHz network.
I have NO switch on my router to change speed.
Has anyone else had this problem?
I never ever post anything in forums but I what I read here helped me. Got a deco mesh network and wyze pan cam didnt want to connect. Took out the spaces from the ssid and turned off 5ghz and now it works!
I had the same problem as TP Deco was not working with Wyze! I used the internet on my mobile phone (instead of my home internet which has TP Deco router ) to solve the problem! I tried many times with the Deco 2.4 active (5.0 deactivated) and it never worked! Since I have 2 mobile phones I used 1 for the internet connection (tethered) then downloaded the wyze app on the other phone! It worked and the wyse camera recognized the 2.4 network on my mobile and I was able to set it up! I then did the firmware update and cameras worked fine! I then changed the network on the mobile phone with the wyze app to my home network and it also works! It could be the firmware update is necessary, which can only be installed if you have a 2.4 ssid! In any case this solves the problem. It is a work around since Wyze does not work with 5.0 ssids and for some reason can’t connect to the 2.4 of the TP Deco router!