There is a significant delay (12-15 sec) delay in alert notifications in Iphone. Do we know when Wyze is planning to address this?
Welcome to the Wyze User Community Forum @naranra!
Is this a recent change you have experienced after updating the app? Are you running the Beta App? What version are you running?
Notification Latency is affected by a great number of variables outside of Wyze’s control:
- Cam network connectivity signal strength
- Your local WiFi Network speed and load.
- Your ISP Upload and Download speed while phone is on WiFi.
- Your Cellular Carrier’s download speed, throttling, prioritization, routing, and reception.
- Your physical distance from the Wyze server sending the notification.
Iam not using the beta app, using the version 2.38.4(3)
Does not seem like network or Wi-Fi issues since Iam testing the ring ones also and they do not seem to have the lag.
Also when I spoke with customer service they did acknowledge this issue on the firmware side and also opened a log for that.
This is not something I observe.
For both Wyze Cam Plus or HMS, the notification delay is more in the 2~5 seconds.
I’m using the 2.38.4 (3) app.