I have the Wyze cam pan v4. I am finding that it will not hold the waypoint set and will not return to home. I have recalibrated several times and still the same issues. I have also restarted the camera as well as a clean install. Any help would be great. Not sure if this can be corrected in a firmware update.
Since recalibration and reinstalling haven’t helped, can you narrow down when the position changes? For example, does the saved waypoint fail when selected manually, or only after the camera tracks motion or is restarted? If tracking is enabled, a short comparison with it temporarily off may help distinguish those cases. Please share the camera firmware and app versions, and whether the camera is mounted upright or inverted; a short screen recording with private areas and account details obscured could also help support reproduce it. That won’t by itself establish a firmware cause, but it gives them a repeatable sequence.
Thanks for reaching out. It shows that it has the latest firmware 4.70.7.4408 with plugin 3.25.0. It is mounted under my roof soffit so hanging upside down.
The issues happen with the smart tracking on. It will track movement but it does not move very smooth. Sometimes it starts to return to home but stops a few feet short. Other times when I check it the camera has turned in facing the wall. Then When I try to manually move it I will get an error about it can’t rotate any further or something along that line of wording. Then I have to select recalibrate and manually return it to the home position that I set. If it has just returned part way I thought that I could just hit the home waypoint and it would return to that spot. Nope.
The only thing I was wondering is if the camera has to have the micro sd installed to save the waypoint correctly. I do have the unlimited plan
You don’t need micro SD to save waypoints. Sounds like your gears or motor are having issues. If it is under warranty probably would replace it.
I don’t have a Panv4 but with my Panv3s I learned quickly they do not like to be upside down when outdoors. Even under a soffit mine eventually got water in it, and the water can carry grit into the gears and cause symptoms like you’re seeing too. Some have used a cover to protect the base of the cam, in my case I just changed it to right side up when I got the replacement, as in my case it was still able to see the important stuff in that orientation.
Thanks Dave,
I just purchased this one in October so it’s only been up for a few weeks. The waypoints have not worked properly yet.
May have just been defective. I think when that cam first came out there were some complaints but that was a firmware issue that got fixed. Yours is updated to the latest?
Yes. Latest firmware