I recently purchased the Pan v4 and
find it to be a subpar camera mainly
because it only holds the way point
settings briefly before wandering
beyond the waypoint and pointing
at the house in a useless position.
This is a poor camera and would not
purchase again.
We’re sorry to hear about your experience — that definitely isn’t the behavior we expect from the Pan v4.
Could you please confirm whether the camera has been physically moved or repositioned after setting the Home Waypoint and waypoints? Even slight shifts in mounting can sometimes affect accuracy.
We also recommend updating to the latest firmware version ending in 3311, which includes improvements to motor calibration and waypoint stability.
If you’re already on 3311 and the drift continues, please reach out to our Customer Support team. We’d be happy to arrange a replacement and investigate the unit further.
Thank you for bringing this to our attention — we appreciate the feedback.
Do you have the camera routinely panning between waypoints, or does it only move to follow something (or only when you command it to move?
No the camera has not been repositioned and I have tried numerous times to reset the waypoints (even yesterday) and they do not hold even for a few hours.
I have updated the firmware to 3311 and no difference.
How do I contact customer support and would you give me some sort of ## so I don’t have to repeat all this correspondence to someone else?
Check that you don’t have motion tracking enabled. Otherwise a shadow, bird, or leaf would cause the camera to pan or tilt to track that object.
Yes, but after tracking one of those, it’s supposed to resume patrolling waypoints. Mine does the same…it’s like the calibration just disappears on the Y axis. It still moves correctly along X axis, but it may be pointing straight up or down. I can run the calibration, and it’ll be fine until it “smart” tracks something else. I had to turn off tracking to get anything useable.
This exact same thing is happening to my pan v4. Ever since I updated to the 3311 firmware.
If I calibrate the cam, it fixes itself for a very short time and then I check it again and the waypoints are not correct and messed up again.
If I adjust the waypoints, its okay for a few hours and then it gets messed up again.
I guess I will open a ticket with wyze support. I was really starting to like the cam before this last update.
Hi Skipsmith,
Thanks for reporting this — and I’m sorry you’re experiencing waypoint drift after the recent firmware update. Before updating or adjusting any waypoints, please make sure to calibrate the motor first. Calibration ensures the camera has the correct reference position, which is critical for waypoint accuracy.
Please try the following steps to update your Waypoints:
After completing these steps, please monitor the camera for a while and let me know if the waypoint position remains stable. I’ll continue to follow up with you.
Hi b17g797,
Thanks again for the update. I’d like to confirm one detail — when resetting the waypoints, did you perform a motor calibration first, and then set the waypoints afterward?
Calibration establishes the motor reference position, and setting waypoints before calibration can cause them to drift again.
Could you please try calibrating first, then re-setting the waypoints once more, and let me know if the issue still occurs?
In the meantime, I’ll also follow up with you directly to explore additional options to help resolve this.
Hi s.ezell,
Thank you for the detailed description — this is very helpful.
Just to confirm, after running motor calibration and re-setting the waypoints, the camera returns correctly at first, but after Smart Tracking activates and finishes, the camera returns to an incorrect vertical (Y-axis) position while horizontal positioning remains correct — is that accurate?
Calibration establishes the motor reference position, so I’d recommend running calibration first, then re-setting the waypoints, and observing whether the behavior changes when Smart Tracking is enabled.
I’d also like to gather a bit more information from your device to help us investigate this further. I’ll reach out to you directly via private message to collect a few details.
Thanks again for sharing this — your observations are extremely valuable in helping us identify the root cause.
I have gone in and recalibrate the motor and it fixes the issue temporarily. I will come back later only to find the waypoints are not correct any longer.
After reading the instructions again, am I to recalibrate the motor AND then delete or reset the waypoints?
I have typically just recalibrate the motor and not reset the waypoints….
Yes — after recalibrating the motor, you’ll also need to reset the waypoints.
Calibration establishes a new motor reference position. Waypoints that were saved before calibration may no longer align correctly with the updated reference, which can cause the camera to return to incorrect positions.
Please follow this sequence:
Run Calibrate Motor
After calibration completes, go to Edit Waypoints
Reposition the camera to your desired views
Tap Set, then Done to save the updated waypoints
Once the waypoints are re-set after calibration, they should remain stable.
Please give that a try and let me know how it goes — I’ll continue to follow up with you. ：）
I had a Cam Pan v4 and it was complete junk as it would not hold its way points even after repeated reprogramming, motor recalabration, etc. This camera is not fit for sale to the public and people should look elsewhere..
Hi b17g797,
I’m really sorry to hear that you’ve had such a frustrating experience. That’s certainly not the experience we want anyone to have with the Pan v4.
We’ve been actively working with users who have reported waypoint instability to better understand the root cause. I previously reached out to you via private message to help arrange further investigation and a potential replacement, but I haven’t heard back yet.
If you’re still open to it, I’d genuinely like to help make this right. Please feel free to reply to my private message so we can continue from there.
Thank you for your feedback — even when it’s critical, it helps us improve.
I have done this and the waypoints have been stable for a couple of days. I will report back in a few days if it continues to work.
Here is an update…
After a couple of days of no issues, the waypoints are off again.
The camera for the last couple of days has tracked movement and returns to the home position…no problem.
I just went in and clicked on the home waypoint and it has drifted. When this happens, it always to the left quite a ways. Its like the camera knows where to return after movement if you dont mess with it, but if you decide to click through the waypoint buttons, it gets off.
There is definitely something not right with waypoints with this camera.
