I recently went to install my new Wyze cam Outdoor and am missing the screw and wall anchor. I asked for a replacement but they are not able to help me. Any help on what size screw and wall anchor I need to use. One would think that they should be able to help customers with such a small problem
The screw shaft is 1/8 inch dia. The head is 3/16" dia. the total length is 15/16" Just take the base to a hardware store and find something that will fit in the notch. Probably find a small pack of anchors also for that size screw. There are usually two screws and anchors in the box.
Thanks for your help!
Have a blessed day
@frank06010 Welcome to the community! 
I have an extra set I will mail to you at no cost. I’ll send you a private message.
Thanks so very much for your offer.
Have a blessed day
Frank
[Mod Edit]: Removed personal information for privacy and security reasons.
I lost a power connector and couldn’t get one from Wyze , they said return the product as def3ctive and they would send a replacement… no parts department… lol
Thanks for your help!
I am missing one of the tiny mail connectors from Bag F of the Bird Feeder so I could try the suction cup mount.
The part is about 0.1” in diameter, weights 1/100th of a tufted titmouse; Bag F probably costs them $0.10.
I contacted Wyze support and like some of the other responses in this thread, they want me to send the whole bird feeder back and get a new one,.
Does anyone have a Bag F or at least one male connector part they can send me?
Thanks!
This policy is inane for customers and Wyze.
For customers, it means:
(a) i have to spend an hour disassembling repacking and shipping the bird feeder
(b) I have to wait how many days or weeks for them to recieve it, check it, send me a new one, and wait for it to arrive.
(c) spend ½ an hour reassembling it, just so I can get back to where I was , e.g. remove the prior mounting and install the suction cub mount
(d) Wyze would prefer to spend probably $15 with UPS and labor processing a return - that what are they going to do with it? They can’t sell it! And then whatever a new one costs them - $15?, total $30, insetad of stocking a $0..10 part which they could mail for $0.50? I don’t get it.
Welcome to the Forum, @frank06010! 
Did they actually request that you send it back and provide an RMA number or anything like that? In my experience dealing with Wyze Support, they will tend to offer a replacement for a defective device but not expect the original back, often suggesting that users recycle it.
Wyze customer not only asked, but were insistent even after I explained how much it would cost them, how much time i would have to spend disassembling the birdfeeder, packing it up sending it and then reassembling a new one on the other end. Never mind the cost to them of shipping a new one that they can’t do anything with. .
I also advised the customer rep that I’ve spent over $1000 on Wise products which they can verify since most of them were purchased directly from their website and that does not dissuade them from this seemingly illogical policy
I offered the option of just give me a refund and they declined
If you have purchased a birdfeeder and are not using bag F, I’d love to have it.
I don’t have that particular product.
That seems odd to me that they wouldn’t just send a replacement without asking for the original, because that hasn’t been my experience at all. I understand your disappointment.
Wyze has courteously sent a camera (in this case, a relatively expensive battery cam pro - for the bird feeder (!) replacement) after multiple attempts to fix an undiagnosed wireless connection and/or their sever upload problem - without asking for the original defective camera.
THey’ve even give me a small discount for a V1 floodlight camera that failed after the warranty expired, which I used to buy the bird feeder and the battery cam pro.
Perhaps the vendor for the bird feeder is different from their cameras,?
WHat’s odd is I just need a tiny 0.01 oz fastener, or a $0.10 bag of 4 fasteners. They are willing to pay for return shipping of an entire bird feeder (probably $15) and supply a whole new one (their cost probably $15-20) plus labor to process the return and ship a new one. Of course they may just return the original bird feeder to their vendor because it was missing an $0.10 bag of parts and have them fund or ship the replacement.
Even if Wyze don’t stock and can’t get the fasteners or bag from their vendor, and even if they don’t pay their vendor for the repalcement bird feeder, you’d think be much cheaper for them or about he same to open a new box, ship me parts bag F for the price of a stamp.
I think the point is that most customers aren’t going to go through the trouble of disassembly, shipping and reassembly or will beg this forum for the fastner (or Bag F) or find another solution; or if they do ship it, they wil provide an incentive for their vendor to pack the parts properly.
It’s an unfortunate policy, as besides the bird feeder, I’ve purchased at least 9 types of cameras of cameras, 2 doorbell cameras, 5 floodlights/cameras and a whole bunch of accessories from them.