Wyze Cam Outdoor bright IR flashes during night recording?

Upload a video to a website or YouTube and link it.

1 Like

So first things first. The clicking is the FILTER clicking into place, not the lights. Putting the cam in night mode (instead of auto) should leave the filter In place, preventing the sound.

Second thing. Your cam IS to close to the ground. It’s not meant to be sitting on anything. Not ground, not chair, not anything. It should be ten feet (I think) above anything that can reflect light. This will also help with the sound being heard as the animal will be further away.

Third thing. Some level of flash will happen anyways when the recording starts. It should be a very short flash.

Try experimenting with different placement and different settings. I’m confident you can find a combination that will work for you.

4 Likes

Do you not see the links to the 4 videos I posted above?

1 Like

I think he was requesting you host the videos on another service (such as YouTube)

Thanks for the suggestions. I’ll have to read up on the night mode vs auto because I must be misunderstanding that. I use the camera in the day as well and with other cameras I’ve had if you leave them in night mode all the time it’s black and white even during the day and that’s no good but I’ll experiment.

I don’t understand why you think the camera is too low? After the IR lights “stabilize” the picture is just fine where the camera is at. It washes out the picture even in the distance so not sure what raising it up 5 or 6 feet is going to do? But, again, the picture is fine except when the camera first turns on to start recording so it would seem like it should work?

1 Like

My thought is that when the lights first turn on they produce a bright flash. If that flash reflects off a surface like the ground, it affects the auto adjust. This could cause it to switch in and out of “night mode” before it finally figures out the correct adjustment to make.

I don’t work for wyze or have any information other than educated guesses here.

1 Like

I do see what you are saying and that’s a possibility but if that is the case I think it needs to be “tweaked”. I’ve probably messed with 50 different cameras and never seen this problem to this degree. I have seen where some cameras do initially go very white but then adjust quickly and just once. I’ll do some experimenting. Thanks!

1 Like

No doubt they could adjust this by putting a delay on when the cam auto detects the light levels, but I assume this is a trade off. If you delay the detection too much more of the video will likely be “washed out” and unusable.

Your very welcome sir, hope you can get it all sorted out.

I think you’re on the right track. The flash is the IR lights and the repetition is probably from some kind info of reflection back triggering the Auto switch. I have two sitting on the ground and have not had that problem (yet). Is there anything covering or wrapping the cam, maybe a hanging leaf from your plant, that could be out of the view of the lens but reflect the IR back to the sensors?

1 Like

No, nothing is around the camera. I even changed the plant for a statue so now there is nothing that moves around the camera at all and still the same thing. I’m thinking I may have a defective camera. I’ve gone through a lot of YouTube videos and nobody has even mentioned this and many people have these at the front door just a few feet away from somebody’s head and nobody seems to have this problem.

1 Like

It sounds like you have a defective camera to me. I have a WCO critter cam at ground level and several others where light-colored obstructions 1’-2’ away partially obstruct the view and reflect IR back at the cam. I’ve never encountered your problem, even with critters coming up from behind and coming into view only a few inches from the front of the cam. If you’re up for a return/exchange, contact Wyze Customer Support at:
1 (844) 999-3226 or (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

or via the Internet at:
https://support.wyzecam.com/hc/en-us/requests/new

Note that you may have difficulty getting through or receiving an immediate response over this 3-day weekend.

2 Likes

Thank you for the info! I will do just that probably first part of next week!

I’ve had the camera for a bit but just got around to installing it. I’m still on 93% from the first battery charge. LOL Thanks!

1 Like

I saw still images. did not realize that they were links to the videos. Sorry.

1 Like

Did this turn out to be a bad camera or an issue with night vision turning on and off? I see the same issue, I haven’t tried leaving the camera in night mode yet, I will test.

If this turns out to be an issue with night mode it could be overcome by having night mode run on a schedule runs from Sundown to Sunrise.

1 Like

Is there an option to schedule night mode? I was unable to find that option in the “rules”

No, it’s on the wish list.

1 Like

I’ve been so busy I haven’t had a chance to contact Wyze yet but the camera is still doing the same thing :frowning:

We are having the same thing happen with our camera which is attached to the front garage overhang. When cars go by during the night it flashes off and on missing part of the image. Also hear the camera making the clicking noise as it changes lighting. Have reported it on a ticket but so far nothing from Wyze.
You may be right about the light bouncing back causing it to change/flash.

I’m going to try this with our camera which is attached to the eves of our garage. That is less than 10 feet. Tonight I will try turning off the Auto and turn on the IR. This is a “shouldn’t happen” booboo with the Camera Outdoors. If Auto doesn’t work, then it shouldn’t be advertised as Auto in my book.

Have the same symptom inside my garage during the daytime. There is barely enough light from a small window to record a (day) color picture and a cloud going by or the dusk/dawn transistions causes the IR filter to switch. Get the click on recording and picture bloom.
The IR lamp setting doesn’t seem to make any difference however, do miss the bug flying at night event recordings.