Can you please help me with my Wyze Cam OG? The camera has become unresponsive and will not complete the setup process. It suddenly went offline and has not reconnected since.
The Issue:
Currently flashing red continuously.
When pressing or holding the setup button, the camera does not say “Ready to Connect.”
The Wyze app is actually able to find the device during the searching phase, but it fails to complete the connection.
During the attempt, the light indicator becomes red and blue for a few seconds, then reverts back to flashing red.
Troubleshooting Already Performed:
Power Cycle: Unplugged for over 60 seconds and plugged back in.
Factory Reset: Held the setup button for 15+ seconds. The light remains red/flashing, but no voice prompt occurs.
Power Supply: Tested with the original Wyze cable and adapter, as well as a known working secondary power source.
The last time I had this kind of an issue with a Cam OG, I also didn’t get the voice prompt but instead just used the status LED as a clue. In that case, I was able to reconnect the device by putting it into pairing mode with the SETUP button and then following the in-app setup. This actually failed for me on the first attempt, so I moved the Cam (and my phone) closer to my main Wi-Fi access point and had success after I tried it again. Maybe in your case it’s a Wi-Fi signal issue and temporarily relocating the Cam closer to your Wi-Fi source will help. I didn’t see that mentioned in your troubleshooting, but that’s something I’d be inclined to try.
What has Wyze Support said when you contacted them? If you haven’t done that already, then I’d want to open a ticket with them and maybe submit a log from the app, as well.
Your description of the flashing red status light indicates that the Cam OG should be in setup/connection mode, and I think you’re doing the right things with your Bluetooth and Location settings. Since your profile notes that you use both iOS and Android, have you tried setting it up with a different device? You could also try disabling any radios on your Wi-Fi that Cam OG can’t use (i.e., in your Wi-Fi source’s settings, temporarily turn off any 5 GHz and/or 6 GHz radios so that your phone is forced onto the 2.4 GHz SSID while trying to connect the Cam). I wouldn’t expect this to be necessary, but it’s something I’ve had to do in the past with some stubborn IoT devices.
I’d also consider clearing the in-app and/or OS-level app caches just in case some junk in there is causing problems. Sometimes deleting that seems to help with connectivity issues.
When I had this happen with a Cam OG a while back, I moved the Cam closer to the router by only a couple of feet, and that gave me success with reconnecting it and completing setup. I have another Cam OG that would occasionally lose its connection but then easily reconnect when I would begin the add-device process, and that one has more consistently maintained its connection since I changed routers a few weeks ago. Your Wi-Fi source could be part of the problem.
I have the same issue with about a half dozen cameras now as well.
recently I went to Reset the Wyze Mesh Router and when trying to reconnect all the cameras none would reconnect.
