I’m so disappointed with this bulb. I was so excited to have this bulb because I have had really good luck with all their other things. I have had the one cam and I ordered the starter kit, two more cams, and this horrible bulb. This thing worked fine for just one day. I tried resetting, and removing the device a thousand times. It will show up on the app but it won’t control it or minutes later it will show as offline. I have it on my back porch where I also have the cam. I don’t believe it’s a WiFi issue because the light is right next the where cam is and the cam has a 100% signal. The contact sensors, and motion sensor all seem to work ok as well. I first had the motion sensor turning on the light but then I switched it to the contact sensor. Both ways it worked fine but the next day the bulb simply crapped out. I am posting here because reading through the forums I see that I’m not the only one who is experiencing this problem and from what I read I see support will be a nightmare! I submitted a support ticket but I won’t hold my breath. Any suggestions I would be eternally grateful. I just want it to work in fairness I haven’t had any other issues with their other products so I will give them that but I guess we get what we pay for. Sigh
have you by chance tried the bulb in another place to see if it is the environment you have the bulb in causing the issues? I’m glad you aren’t having any other issues and im sure this is frustrating, but more than likely its just a small issue we can fix.
what kind of location do you have this bulb in. sometimes the housing of a porch light, if you have one can interfere with the signal too. ( say and metal and glass case around the bulb, that would interfere with signal.
Hi there it is in a metal lantern type thingie. But for the sake of that being the issue as well. I moved it into my bathroom and the same thing happens maybe I just got a dud. It did work for a day on my back porch and then nothing no matter where I put it. Btw, I have the cheap Walmart WiFi bulb in my porch light on my front porch for well over 3 years same lantern housing with no issues!
I’d say you’ve given it the old college try. I would recommend a support ticket for a return or exchange. you said you weren’t having issues with anything else leading me to believe it is indeed the bulb if its happening in other places as well.
and as far as support goes, its not nearly as bad as people make it out to be. I have had to use it for on thing and it was handled very fast and was very easy.
I figured I would post my reply here too.
Haha good luck with a support ticket. I am going round and round with them for this bulb. Last message I got is they asked me to do the route this for my camera…funny part is I am not having trouble with my cameras only the stupid bulb. Yet I get a response to use the route this on my camera. I am losing hope with Wyze it’s disappointing really because everything else I have with them is working fine so far. ie: 3 cameras, contact sensors and the motion sensor all seem to be working well. At this point I just want a replacement bulb.
Can I have your ticket number? we have a Wyze employee who frequents these forums and is one of the most customer-centric people I have ever had the good fortune to deal with. it’s possible something could be done with their help.
Thanks! I’m just grumpy. The route this should have clued me in on what it was testing. I’m just frustrated. I would be happy if they just replaced the dam bulb. I’m willing to try again on getting it to work with a replacement. Wyze Ticket 330703 Re: Wyze Bulb
Any help would be appreciated.
403 mbps download 359 mbps upload ping 7ms jitter 1.3 ms packet loss 0
I’ll see what I can do
I’m sorry that you’ve been having a negative experience with our support. I’ll look into your ticket now.
Just so you know, the RouteThis test doesn’t connect to your camera. It has your phone act like a device of ours to run the test (which is why they have you run it by the device). It sounds like we need to update the instructions to be more inclusive for devices now that we have more. Sorry about that!
Thanks Gwendolyn for reaching out. I’m just frustrated because I really do want it to work. I really do like my wyze cameras. It’s just been frustrating because even for my order I had trouble ordering it through the app and no matter what I tried as far cards and forms of payment it wouldn’t work within the app. I finally gave up and tried on the actual site which worked. So imagine me going through all that and then finally being able to order and then finally getting my order only to get disappointed by the bulb grrr. In fairness everything else I ordered seem to be in working order for which I’m thankful for! I really needed the bulb to work because I have the camera on the same power source and in order to keep the camera powered on. I needed to have the bulb be powered off via the WiFi. Sigh
I definitely understand where you’re coming from and I’m sorry. That definitely sounds like one thing after another and I would be frustrated in your position, too. I hope that your replacement bulb does the trick. If it doesn’t, please let me know immediately so I can look into it further.