Wyze bulb cam goes offline every morning

Cameras
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1

I am reaching out regarding an issue with my Wyze Bulb Cam that continues despite troubleshooting.

Problem Description

My Wyze Bulb Cam goes offline every morning when the bulb schedule ends, even though there is:

  • Full daylight providing visibility

  • No power outage

  • Strong Wi-Fi coverage at the camera location

This shows that the camera is losing power or Wi-Fi only when the bulb switches OFF. When it comes back later, it reconnects fine — proving it is not a network issue.

There is no option to completely disable the schedule in Bulb Settings. The bulb requires either:

  • Sunrise/Sunset automation, or

  • Custom schedule (start & end time)

    ➡️ Even if extending the schedule to 12:00 AM – 11:59 PM, the camera still eventually shuts down and goes offline.

This creates a security risk, because the camera is offline during morning hours when activity happens.

Steps I have already completed

  • Updated Wyze App to latest version

  • Firmware checked for updates

  • Power-cycled bulb via light switch

  • Rebooted router

  • Force-closed Wyze app and retried schedule

  • Reset and reconfigured bulb camera

  • Changed schedule multiple times to clear stuck settings

  • Motion Activation ON

  • Lights Off Timer set

  • Verified Bulb Settings saved successfully

Issue persists daily.

What I observed

  • Camera shows “Device Offline” in both Wyze App + web view

  • Camera LED shows blinking red/blue (setup mode)

  • Light LED does not turn back on after restart

  • Wi-Fi signal to camera is strong

Customer support is worse, They will join chat and chat ends frequently and keep us waiting for longer time

2

I haven’t seen this particular issue, but I wonder if something funky with the power in the light fixture where you have Bulb Cam installed or if there’s a problem with Bulb Cam itself. I’m using two different schedules (both Ambient Light and Motion-triggering with Smart Detections) and haven’t observed this.

What does Support say if you submit a log from the app and then open a ticket that includes the Log ID? I’ve had satisfactory resolution with some issues by creating e-mail tickets this way so that I don’t have to wait on hold during a phone call or chat.

3

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