The light bulb camera looses connection at night reconnects aprox 12 hrs later. You can see the gap that happened yesterday. It happens almost every night.
I see the gap in the Recent Events list, but that alone doesn’t tell me that the camera is actually losing its Wi-Fi connection. What evidence do you see that the Cam is going offline, and what information can you share about your settings (particularly things like Detection Settings that would determine how/when events are captured)?
Is someone turning off the switch at night/before bed and cutting power to the cam?
The power is stable and the trouble shooting steps were taken many times. The distance from the router is not an issue.
What did you tap when it said “failed”?
Need more information on how you’re determining it is offline, and also how you’ve determined that “distance from the router is not an issue”?
Maybe your neighbors have cams or something they turn on at night that are causing wifi interference, but that’s just one possibility and without more info, can’t really make any sort of educated suggestions.
The Signal Strength line on your Device Info screen seems to indicate that the Bulb Cam isn’t connected to Wi-Fi at the time you captured the screenshot. Is that accurate? If so, then what additional detail can you provide about what you were doing and what you were seeing from the Cam then?
Normally on this screen when the Cam is connected, you should be able to both see a graphic representation of signal strength (with the bars) and also tap that line to get a numeric value for what the device is interpreting as its RSSI (at least as I understand it), so that might help give some indication of signal quality to the device, but it won’t tell the whole story.
I think the question about power to the Cam’s socket is completely valid, but I still haven’t seen evidence that you’re seeing regular “offline” occurrences with this device. Do you have something in a router log or other monitoring device that indicates the Cam is losing its connection?
Also, what did Wyze Support say when you contacted them? If this is a regular occurrence, then I’d be inclined to submit a log from the app after seeing it happen and then follow that up by opening a ticket that references the Log ID.
How long has this been happening? Is it new behavior since your most recent firmware update?
I think the easiest thing to start with is bringing it in somewhere close to your router and testing to see if it still happens during those times.
Has someone potentially set something in the router to disable internet between certain times (to keep kids off it when they should be sleeping etc)?
Unfortunately screen shots from the app aren’t really going to provide a lot of info. Logs in your router, or even logging into the router during those times to see if it is connected to wifi or not will be more useful.
Device offline either means it has no power or no network signal.