Wyze Bridge update

[ssimpson0887]

Been trying to update my bridge all day and keep getting Update failed. Is their a trick?

[Brlepage]

Welcome to the Wyze community!
Have you tried power cycling the camera that the bridge is plugged into?

https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwjYDIfTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiXmh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzExMjg3OTItSG93LXRvLXBvd2VyLWN5Y2xlLXRoZS1jYW1lcmEtBjsHVDoOc2VhcmNoX2lkSSIpMjEyNWQyNTktNmE3ZC00NWZjLTk5ZWUtMjU3NTBkNWE0ZTFlBjsHRjoJcmFua2kG--a307c5da06f54ba2e298c4514489feb042bcd6b7

You could also try moving the bridge to a different camera.
Let me know how it works!

[Omgitstony]

Here is some reading material from folks that have the same issue as this. I’d also recommend contacting support and see if they can help, up to replacement.

Bridge stuck at .30 firmware

I have purchased 2 starter packs and 1 cam/sensor pack from Home Depot in the past few weeks. Of all these 3 bridges, only 2 are updating to the latest .33 firmware. I called Wyze and have a new bridge. I went out and grabbed another Starter Kit from HomeDepot. Now that bridge is not updating. I have tried power cycling, 2A power brick, different cameras (pan and v2). Any ideas how to fix this or am I calling Wyze for a third time in 2 weeks for junk? Thanks for the help

Sense Bridge Firmware Fail

After a couple of attempts to update a Sense Bridge firmware from 0.30 to 0.33 the unit seems to be bricked. It dropped out of the app and will no longer show up. I’ve tried power cycling the Cam with both the software and pulling the plug; with the bridge both connected and disconnected but the bridge is never seen. The LED lights up on the bridge initially when plugged into the Cam but then goes out and no other status reported. I made the mistake of trying to upgrade the firmware on a Cam…

[ssimpson0887]

It finally updated. I had to unplug the camera several times. Thank you!!

[kenley.richardson]

what was the fix for the bricked bridge?

[Brlepage]

Welcome to the Wyze community @kenley.richardson!
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click “submit a request”)
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.