I’m in the same boat. I created a support ticket and they closed it without any reply. Opened another ticket today asking for the status. Order my bands on 03/24.
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I’m thinking that a lot of people that ordered early during the ER of the bands and still waiting is because they ran out of supply not expecting the demand. With their shipping not doing FIFO people that ordered late got theirs and the rest of us that ordered early are waiting the next shipment from China.
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Could be…
Wyze should be transparent (they use to be) and provide an update.
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I’m sorry they closed your ticket without a reply. I noticed Gwendolyn posted in this other thread regarding general shipping updates. Hopefully, this will help.
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I messaged her last night… waiting for the response.
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As did I, tho the post is nearly 2 weeks old.
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They keep closing out my tickets and offering no resolution at all. I don’t even get a confirmation of anything until I myself go to check on my replies and then hit “reply” and then it says my ticket is closed out 
@jjr
They have now deleted the support ticket system from the website.
I was JUST sent a notice I am getting a “replacement order” for my order of 3 vapor-ware bands shipped 4/7 and the same order miracle reshipped 4/20.
Back at processing, again, just like 3/24.
Went to the website to review what is in the support ticket for this cluster you know what, regarding the notice, to see tickets link is gone.
So 3 different tickets over 3 different issues, no record, no history from wyze.
Good think I have the legal protections of my email and screen grabs.
Anyone know the odds of receiving anything before cinqo de mayo?
Before my next birthday?
And when I don’t, where EXACTLY will I report it?
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Thank you for the reply. Are they going to offer any assistance to those of us who keep trying to email them regarding the connectivity issues for wyze band? They keep closing out my tickets as resolved and only offer cut and pasted same exact replies without any resolution at all. I am a huge Wyze loyal supporter since they are from my hometown but I am getting discouraged. I always purchase the early access products to offer my support in their company but I feel like they are not even reading my emails just cutting and pasting the same instructions to try. If they would take the time to actually read my emails, they would know that I actually already tried all those steps and still nothing. When I do finally connect I have to have the Alexa
App open ( on phone or iPad) and running in order to get the band to work, my husband asked me, “ what’s the point in having the Alexa app open in order for the band to function? At that point why not just use the Alexa app on your phone or iPad since it is already open and command the functions that way? ( example command lights or music) what’s the use of the band if I literally have to have the band on top of my cell to stay connected and god forbid I lose connection yet again, I have to reboot and reset and install the whole thing again and again. I am all for early access and providing honest feedback to assist with issues or glitches but if they are not willing to even hear me out what are my options? I have requested a return label and have provided all my receipts and invoices as per their request and they just close out my tickets. I have bulbs, sensors, cameras, scale and band and Wyze SD cards and am having issues with two cameras, one SD card and Wyze band (haven’t even tried to set up scale yet, one thing at a time) and still no help and over a month of begging and pleading. Now I have missed my window to return the cameras through amazon back because I felt since they were under warranty that Wyze would come through for me. PLEASE HELP 
@jjr @UserCustomerGwen
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@minionsweb, we found an issue with that area of the website so it’s under construction. We know that the timing is crummy and we’re sorry about that. Is there a ticket you would like for me to check on for you?
@Wisejunkie, sorry to hear that! Have you tried replying to one of those tickets to say that your problem was not addressed? In the meantime, I’ll copy this feedback over to the team.
Thank you so much!!! Yes I rely and then it said ticket was resolved/closed and started a new ticket and explained to them what happened and then get a cut and pasted reply with instructions that I have already tried before and still nothing.
I’m sorry about that. May I please have your support ticket number so I can look into it?
I would like to order wyze scale , I missed the early access, when it will be available? If there is a waiting list please add my name.
We aren’t publicly posting the official launch date for Wyze Scale yet but it’s in the weeks instead of months category. There isn’t a waitlist so just keep an eye out for the launch. We promise to be noisy about it. 
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Hello Gwendolyn, I am having the same issue not getting my bands with order 001447491. I ordered 3 Wyze bands on 3/24 and got and email 4/20 that they have shipped. Still haven’t gotten anything ! I’ve opened up support tickets to find out order status that keep getting closed . This so frustrating and really makes me think twice about Wyze products in the future. Can you please help resolve this ?
Thanks , extremely frustrated customer.
I will get this info over to Gwendolyn and see if they can get you an answer, sorry that you are having issues getting them
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Thank you Jason !
Oof. That is quite the delay due to a lost package. I apologize for that and how long it took me to get back here.
I was about to send you a replacement when I saw that the Wizard team beat me to it earlier. I’m glad you didn’t have to wait for me!
@UserCustomerGwen any timeline on when the colored bands will be available?
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A recent answer to this question 
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