Thank you. Good to know. It was getting very frustrating. Use it as a baby monitor and well hard to monitor a baby when the app wont open. If you see any updates please let me know… again appreciate the help
Glad to hear that Wyze is working on the problem. I also use my iPad as a monitor.
That’s not as reassuring as it sounds. Could take weeks or months to fix.
I hope its alot faster than that. Alot of people use iPads and iPhones with wyze
As do I, but Wyze has been working on a lot of other issues for weeks or months that also affected a large number of users, without fixing the problem.
I have IOS 12.5.5 on an old I-phone 6 plus. The Wyze app quit working this morning 12/28/21 and I’ve wasted an hour or two thinking it was my phone. I should have know it was a Wyze problem. Wyze support is very bad and I’ve been waiting over a week now for a response on two outdoor cams and a base station that quit working last week. I have 27 Wyze cameras and wish I would have bought another brand.
I’m done recommending any Wyze products to anyone.
I have the iPhone 6 with the 12.5.5 too and the app keeps crashing but my iPad which is 15 works.
After reporting my iOS issue to Wyze, they keep sending me emails asking if my issue has been resolved. I respond, “No”, then explain the issue all over again. About 30 minutes later, I get the same email asking if my issue has been resolved. I’m thinking these are robot responses - no one read my previous responses.
I really don’t know what’s up with Wyze. Things seem to be off the rails. My iOS device crashes with the app start-up. I have been using my android phone to check on my cameras, but several times a day, the app closes and restarts all by itself. These things never used to happen. Maybe more attention to the cameras and less to the Covid tests.
Me too. I have recommended their products to so many people, Now, I’m regretting it.
Not to jinx it but my iPad/iOS app runs fine.
Hi, having same issue on iPad 12.5.5. Newest version of app. Works on my iPhone SE no problem. iPhone running 15.2
Yep we haven’t heard of a fix yet. @WyzeGwendolyn any word on a fix. People are not happy
Any news on a fix? I use some of my 27 cameras for a business I own. No more Wyze products for me. Several months ago, I actually called their HQ and asked how I could invest in their company. Glad now I didn’t. Their customer support is a joke. Every time I turn around there’s a problem with security, a server, firmware, etc. I’ve had a Ring doorbell cam for years and never once has there been a problem. Maybe Wyze should fix and support what they have instead adding new products every month.
I’m in the same boat. Open/crash on an old iPad Air. This sucks.
What’s the status on a fix? I can’t use the products I paid good money for?
A couple of days ago, they issued a statement saying it was “a top priority to get this issue fixed”.
In business, they call that “PR-101”.
Been a consumer for more than 5 years now.
I am having issues opening up my iPad mini version 12.5.5
Restarted the whole iPad to factory settings
The wyze app is still not working.
Plese update/fix your app so I can have my app working again.
Same here. Too bad we don’t hear from Wyze support on when to expect a fix.
Is there any way to @ them here so they can see our issue