Thank you. Good to know. It was getting very frustrating. Use it as a baby monitor and well hard to monitor a baby when the app wont open. If you see any updates please let me know… again appreciate the help
Glad to hear that Wyze is working on the problem. I also use my iPad as a monitor.
That’s not as reassuring as it sounds. Could take weeks or months to fix.
I hope its alot faster than that. Alot of people use iPads and iPhones with wyze
1 Like
As do I, but Wyze has been working on a lot of other issues for weeks or months that also affected a large number of users, without fixing the problem.
I have IOS 12.5.5 on an old I-phone 6 plus. The Wyze app quit working this morning 12/28/21 and I’ve wasted an hour or two thinking it was my phone. I should have know it was a Wyze problem. Wyze support is very bad and I’ve been waiting over a week now for a response on two outdoor cams and a base station that quit working last week. I have 27 Wyze cameras and wish I would have bought another brand.
2 Likes
I’m done recommending any Wyze products to anyone.
2 Likes
I have the iPhone 6 with the 12.5.5 too and the app keeps crashing but my iPad which is 15 works.
1 Like
After reporting my iOS issue to Wyze, they keep sending me emails asking if my issue has been resolved. I respond, “No”, then explain the issue all over again. About 30 minutes later, I get the same email asking if my issue has been resolved. I’m thinking these are robot responses - no one read my previous responses.
I really don’t know what’s up with Wyze. Things seem to be off the rails. My iOS device crashes with the app start-up. I have been using my android phone to check on my cameras, but several times a day, the app closes and restarts all by itself. These things never used to happen. Maybe more attention to the cameras and less to the Covid tests.
Me too. I have recommended their products to so many people, Now, I’m regretting it.
Not to jinx it but my iPad/iOS app runs fine.
Hi, having same issue on iPad 12.5.5. Newest version of app. Works on my iPhone SE no problem. iPhone running 15.2
Any news on a fix? I use some of my 27 cameras for a business I own. No more Wyze products for me. Several months ago, I actually called their HQ and asked how I could invest in their company. Glad now I didn’t. Their customer support is a joke. Every time I turn around there’s a problem with security, a server, firmware, etc. I’ve had a Ring doorbell cam for years and never once has there been a problem. Maybe Wyze should fix and support what they have instead adding new products every month.
3 Likes
I’m in the same boat. Open/crash on an old iPad Air. This sucks.
What’s the status on a fix? I can’t use the products I paid good money for?
A couple of days ago, they issued a statement saying it was “a top priority to get this issue fixed”.
In business, they call that “PR-101”.
Hello wyze
Been a consumer for more than 5 years now.
I am having issues opening up my iPad mini version 12.5.5
Restarted the whole iPad to factory settings
The wyze app is still not working.
Plese update/fix your app so I can have my app working again.
Thanks
1 Like
Same here. Too bad we don’t hear from Wyze support on when to expect a fix.