Following up on the support request , I didn’t respond to their last because I felt I’d been politely kissed-off. I knew I’d get more satisfaction here (and did!)
Then:
Hello from Wyze,
We recently wrote to you about your request but we haven’t heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you.
So…
Hi, I posted about this in the Wyze Forum:
Wyze app 3.2.6 - Released 11/19/2024 - #69 by peepeep
…and in user replies found out that it is a known issue. Can you confirm if/when the toggle will return?
Thanks
And:
I hope this email finds you well. This is [Agent] from the Wyze Wizards Team. We, at Wyze, would like to thank you for being one of our loyal customers and for your continuous support. No worries, We’ll be happy to assist you and we’ll surely try our best to help with your future concerns and we’ll sort this out together.
I appreciate your patience while following the troubleshooting steps. Since these steps do not produce the desired outcome, we kindly request your assistance in collecting an app log for us. This valuable information will be forwarded to our engineering team for a more in-depth analysis to pinpoint the root cause of the issue. Your cooperation is greatly appreciated as we work diligently to resolve this matter.
Here are the instructions to send us your app log:…
Ask a simple question…
It’s possible they’re not permitted to follow links providing full context.