So I emailed back and it’s been many months since then. So no they do not respond back. But if you call again and talk to another first tier agent, then you restart the process and it’s like groundhog Day to where you give them all the information, they forward it, then you get an email with basic copying paste of things you should try to get your services working again even though you had verified twice now that you have tried everything that not only was in what they were trying to forward to you in the email but also other things that other users have tried and worked. So trying to deal with customer service is literally like trying to put out a fire in front of you but you keep walking backwards.
