I agree with your ideas. However, it’s a moot point as while I was on the phone with customer (dis)service and getting completely turned upside down by all the (insert expletives here). I double checked with her that it was recorded call and when she said yes I went to go walk outside and buy sheer coincidence UPS is walking up with the lamps and I told her to stand by and listen and I walked up to the UPS guy refused delivery and so it’s back on the way to Wyze. Like I said earlier, it sounds petty is all get out but I’ve had so many problems with customer service I’ve never gotten follow-ups on anything. Literally never and I’ve had constant issues with my services not working and I get the bottom run agent trying to do something but as soon as they transfer it to this mysterious place somewhere buried deep inside the company where only they can email you (because if you email them back they don’t respond) with information on what they are going to do for you. As I already copy and pasted the entirety of the email when you asked for more information, that is typical of responses I get back where it is a response that requires no further communication. And every time they do this, I always have questions because it doesn’t make sense when they send me information like steps to take for my services not working even though I’d already found that information through the forums and community and have already tried that to include when I talk to an agent before they escalate it, I mentioned to them every step I’ve already taken so as you see they don’t help they literally just post with what they think you should need without actually reading into what you’ve already done. I guess maybe that would be a failure on the first agent’s part because they’re not notating correctly. For example, my last conversation I had over the phone with an agent before this current issue, my services would just stop recording anything. I called them up and explain to the agent what’s going on and I let them know that I went through all the help topics and tried everything that was suggested and I listed to them everything that I tried. I got an email follow-up about a week later that was copy and paste from the help section. And then at the bottom it says please reach out if you need any further assistance. So I emailed back and it’s been many months since then. So no they do not respond back. But if you call again and talk to another first tier agent, then you restart the process and it’s like groundhog Day to where you give them all the information, they forward it, then you get an email with basic copying paste of things you should try to get your services working again even though you had verified twice now that you have tried everything that not only was in what they were trying to forward to you in the email but also other things that other users have tried and worked. So trying to deal with customer service is literally like trying to put out a fire in front of you but you keep walking backwards.